Client Experience & Quality Assurance Specialist

YOSH HOSPITALITY LLC OPC; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

YOSH HOSPITALITY LLC OPC is seeking a Client Experience Quality Assurance Specialist to uphold the highest standards of service across our luxury property portfolio. The role focuses on conducting inspections, evaluating delivery practices, and guiding property teams to deliver exceptional guest experiences.

Applicants should have a bachelor’s in Hospitality Management, experience in luxury hospitality and quality assurance, and strong analytical, communication, and reporting skills to drive

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Experience in Luxury Hospitality and Quality Assurance.
• Strong understanding of luxury service standards and customer experience.
• Experience with audits, service inspections or quality evaluations.
• Familiarity with Forbes Travel Guide LQA or similar frameworks.
• Excellent attention to detail, analytical thinking and problem-solving.
• Strong communication and interpersonal skills.
• Ability to provide constructive feedback to drive improvements.
• Proficient in Microsoft Office and reporting tools.

Responsibilities

• Conduct regular quality assurance inspections and service excellence assessments across the company s property portfolio to ensure compliance with established standards
• Evaluate service delivery operational practices and overall client experience identifying areas for improvement and recognizing best practices
• Prepare detailed assessment reports highlighting findings recommendations and corrective actions for management
• Collaborate with Property Managers and Operations Teams to develop and implement improvement plans ensuring timely resolution of identified issues
• Monitor compliance with company policies service guidelines and operational standards across all properties
• Support the implementation and reinforcement of company culture service values and luxury hospitality standards ensuring consistency in daily operations
• Provide practical guidance and on-the-spot coaching to property teams to enhance service quality and client interactions
• Conduct pre-opening property assessments to ensure operational readiness and alignment with company expectations
• Monitor corrective action plans track progress and elevate recurring or significant service deficiencies
• Maintain accurate assessment records compliance dashboards and improvement tracking reports
• Identify opportunities for continuous improvement and contribute to the development of service excellence initiatives
• Stay informed about emerging luxury hospitality trends and best practices to enhance the overall client experience
• Support special projects and initiatives aimed at strengthening client satisfaction and service excellence

Skills

Quality Assurance

Luxury Hospitality

Customer Experience

Analytical Thinking

Communication Skills

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Reporting tools

Job description

Job Purpose

We are seeking a detail-oriented and service-driven Client Experience Quality Assurance Specialist to ensure the highest standards of service excellence across our portfolio of luxury properties

Key Responsibilities

• Conduct regular quality assurance inspections and service excellence assessments across the company s property portfolio to ensure compliance with established standards
• Evaluate service delivery operational practices and overall client experience identifying areas for improvement and recognizing best practices
• Prepare detailed assessment reports highlighting findings recommendations and corrective actions for management
• Collaborate with Property Managers and Operations Teams to develop and implement improvement plans ensuring timely resolution of identified issues
• Monitor compliance with company policies service guidelines and operational standards across all properties
• Support the implementation and reinforcement of company culture service values and luxury hospitality standards ensuring consistency in daily operations
• Provide practical guidance and on-the-spot coaching to property teams to enhance service quality and client interactions
• Conduct pre-opening property assessments to ensure operational readiness and alignment with company expectations
• Monitor corrective action plans track progress and elevate recurring or significant service deficiencies
• Maintain accurate assessment records compliance dashboards and improvement tracking reports
• Identify opportunities for continuous improvement and contribute to the development of service excellence initiatives
• Stay informed about emerging luxury hospitality trends and best practices to enhance the overall client experience
• Support special projects and initiatives aimed at strengthening client satisfaction and service excellence

Qualifications

• Bachelor s degree in Hospitality Management Business Administration or a related field
• Previous experience in Luxury Hospitality and Quality Assurance
• Strong understanding of luxury service standards quality assessment processes and customer experience principles
• Experience conducting operational audits service inspections or quality evaluations
• Forbes Travel Guide LQA or similar luxury service assessment frameworks
• Excellent attention to detail analytical thinking and problem-solving abilities
• Strong communication reporting and interpersonal skills
• Ability to provide constructive feedback and influence operational teams to achieve service improvements
• Proficiency in Microsoft Office and reporting tools