Luxury Call Center Assistant Manager - Guest Experience

Kerzner International; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Food & beverage privileges

Discounted property rates

Comprehensive health insurance

Annual flights home

Life insurance

Incentive program

Wellness and social initiatives

Job summary

Atlantis, The Palm, part of Kerzner International, Dubai, invites applications for an Assistant Manager, Call Center. You will help lead daily operations and ensure world-class guest experiences.

The ideal candidate holds a bachelor's degree, 2+ years in luxury Five-Star call center roles, and superb verbal and written communication. Join a premier hospitality brand offering extensive benefits and development.

Qualifications

• Bachelor’s degree and minimum 2 years in luxury five-star call center.
• Proven ability to train and motivate large teams toward service excellence.
• Excellent verbal and written communication skills.

Responsibilities

• Assist the Call Center Manager in daily operations.
• Audit, plan, analyze, train, and report to enhance guest experience.
• Evaluate service delivery and provide actionable feedback.

Skills

Call center operations

Team leadership

Communication skills

Education

Bachelor's degree

Job description

Atlantis, The Palm, part of Kerzner International, Dubai, invites applications for an Assistant Manager, Call Center. You will help lead daily operations and ensure world-class guest experiences.

The ideal candidate holds a bachelor's degree, 2+ years in luxury Five-Star call center roles, and superb verbal and written communication. Join a premier hospitality brand offering extensive benefits and development.