Luxury Breakfast Head Waiter – Elevate Guest Service

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Colleague Comfort and Convenience

Competitive Salary and Benefits

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Head Waiter/ess for our Breakfast Restaurant. The role runs a section, delivers timely service, and delights guests, reporting to the Breakfast Supervisor.

You will manage a station, upsell offerings, and ensure service standards are consistently met. We look for a minimum of 2 years in luxury hospitality, fluent English, and a strong ability to coordinate with kitchen and service teams while maintaining MOHG standards.

Qualifications

• Minimum 2 years of experience as a Senior Waiter/Chef de Rang, preferably in luxury hotels or high-volume restaurants.
• High school education preferred; a degree or diploma in Hospitality, Hotel, or Business Management is an advantage.
• Fluent in spoken and written English; Arabic language skills are advantageous.

Responsibilities

• Manage a designated restaurant station, delivering efficient, friendly, and attentive service while ensuring guest satisfaction from arrival to departure.
• Maintain thorough knowledge of the restaurant’s food and beverage offerings, communicate them confidently to guests, and upsell effectively.
• Complete mise en place, cleaning, stocking, and side duties, ensuring equipment and service areas are maintained to hotel standards.
• Process orders, billing, cashiering, gift cards, and other payment methods using the POS system and established hotel procedures.
• Coordinate with supervisors, managers, kitchen teams, and colleagues, communicating guest preferences, allergies, and special requests.
• Create memorable guest experiences through proactive service, teamwork, and adherence to MOHG service standards.

Skills

Guest service

Upselling

Teamwork

English fluency

POS system

MS Office

Education

High school education

Hospitality/Hotel/Business Management degree (advantage)

Tools

POS system

MS Office

Job description

Mandarin Oriental Downtown, Dubai is seeking a Head Waiter/ess for our Breakfast Restaurant. The role runs a section, delivers timely service, and delights guests, reporting to the Breakfast Supervisor.

You will manage a station, upsell offerings, and ensure service standards are consistently met. We look for a minimum of 2 years in luxury hospitality, fluent English, and a strong ability to coordinate with kitchen and service teams while maintaining MOHG standards.