Luxury Bellman & Guest Concierge

Rixos Hotels Gulf; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Competitive Salary

Duty meals including breakfast/lunch/d

Vacation tickets/benefits provided by/

Medical Insurance Provided

Job summary

Rixos Premium Dubai JBR in Dubai is seeking a Bellman to join our team. You will be the first point of contact for guests, handling porterage, aiding arrivals and departures, and coordinating with front-of-house teams to ensure seamless service and guest satisfaction.

Responsibilities include welcoming guests, safeguarding baggage, coordinating with reception, supervising valet operations, and resolving guest inquiries with professionalism.

Qualifications

• Minimum 2 years in hotel industry experience.
• Additional foreign language: Russian or Turkish compulsory.
• Strong interpersonal and professionalism required.

Responsibilities

• Welcome guests with warmth and professionalism, provide directions to hotel facilities.
• Supervise handling and safekeeping of baggage with meticulous attention to detail.
• Coordinate guest arrivals and departures with doorman and reception teams.
• Monitor valet parking, taxi queues, and hired car services according to procedures.
• Address guest inquiries promptly; escalate security incidents to the Duty Manager.
• Maintain entrance and driveway standards following service policies and ethics.
• Promote hotel facilities and in-house services to enhance the guest experience.
• Ensure tasks comply with workplace safety and health policies.
• Collaborate with departments to deliver personalized and efficient service encounters.
• Protect guest and hotel information confidentiality at all times.
• Perform additional duties as assigned by management.

Skills

Interpersonal skills

Attention to detail

Team motivation

Professionalism

Guest relations

Problem solving

Job description

Rixos Premium Dubai JBR in Dubai is seeking a Bellman to join our team. You will be the first point of contact for guests, handling porterage, aiding arrivals and departures, and coordinating with front-of-house teams to ensure seamless service and guest satisfaction.

Responsibilities include welcoming guests, safeguarding baggage, coordinating with reception, supervising valet operations, and resolving guest inquiries with professionalism.