Lux Pool & Beach Waiter | Luxury Resort Service

Mandarin Oriental Hotel Group; Dubai; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

Learning & Development

Employee benefits

Job summary

Mandarin Oriental Jumeira Dubai is seeking a dedicated Waiter to join the Sunvibe Pool amp Beach team. You will master the outlet concept, explain menus to guests, ensure timely mise en place, operate the POS, and deliver warm, attentive service that enhances guest satisfaction.

With two years of waiter experience and a passion for luxury hospitality, you will upsell, maintain standards, and contribute to a memorable dining experience in a high-volume, fine-dining environment.

Qualifications

• High School qualification or equivalent is preferred.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Experience in a high-volume restaurant with highest levels of service is preferred.
• Luxury hotel experience preferred.
• Minimum 2 years experience working as waiter/waitress.
• Ability to understand guest needs and to deliver superior customer service.
• Ability to work long hours with a strong focus on operational excellence.
• Familiar with restaurant point of sales and cashiering procedures is preferred.
• Knowledge of Fine Dining service procedures and standards as well as casual dining is preferred.
• Ability to understand the flow of service and handle multiple tasks effectively is preferred.
• Basic computer skills including MS Office is preferred.

Responsibilities

• Have a good understanding of the outlet s concept and food and beverage offerings and be able to verbally explain those to guests.
• Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service.
• This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
• Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
• Be able to deliver service by understanding the guest requirements.
• Carry out all tasks in a friendly courteous and efficient manner.
• Properly up-sell services and products to our guests at all times enhancing service and generating increased revenue.
• Be able to process MOHG Gift cards and other non-cash methods of payment.
• Perform any tasks relating to billing according to hotel standards and cashiering policies.
• Ensure all dishes are presented in compliance with hotel standards and food amp beverage specifications.
• Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
• Assist in picking up all required stocks including linen beverage dried goods and others and arrange them accordingly.
• Ensure product knowledge is up to date.
• Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
• Support as required other outlets as assigned by the Restaurant Outlet Manager
• Any other reasonable tasks as assigned by the Restaurant Outlet Manager
• Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication
• Be committed to being a team player proactively cooperating and supporting colleagues in operational tasks
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest
• Have a natural warm smile and a friendly and passionate approach towards guests
• Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences LQEs the MOHG Pillars and the respective service standards of MOQA
• Report guest s preference to superiors and act upon them whenever known

Skills

Guest service

Teamwork

Upselling

POS knowledge

Attention to detail

Education

High School diploma or equivalent

Hospitality degree (preferred)

Tools

POS system

Job description

Mandarin Oriental Jumeira Dubai is seeking a dedicated Waiter to join the Sunvibe Pool amp Beach team. You will master the outlet concept, explain menus to guests, ensure timely mise en place, operate the POS, and deliver warm, attentive service that enhances guest satisfaction.

With two years of waiter experience and a passion for luxury hospitality, you will upsell, maintain standards, and contribute to a memorable dining experience in a high-volume, fine-dining environment.