Loyalty Systems IT & Data Governance Lead

edari; Dubai; In loco; AED 167.000 - 234.000; Tempo pieno

Descrizione del lavoro

edari in Dubai seeks a Loyalty Applications IT Support Specialist to oversee governance, stability, compliance, and optimization of loyalty systems and integrations. You will ensure data integrity, fraud prevention, and GDPR compliance while leading UAT for loyalty-related changes.

The contract is 5 months, with cross-functional collaboration across Loyalty, IT, CRM, Digital, Finance, and external vendors to ensure smooth deployments and continuous improvement.

Competenze

• Experience with loyalty programme systems governance and integrations.
• Strong knowledge of GDPR compliance and data governance.
• Proven UAT leadership and test governance.

Mansioni

• Support end-to-end operational management of all loyalty systems and integrations.
• Ensure system reliability, performance monitoring, issue resolution, and escalation management with IT and external vendors.
• Oversee troubleshooting of complex system issues and ensure timely resolution.
• Identify optimisation and automation opportunities to enhance system efficiency and member experience.
• Oversee testing and validation of website and mobile app releases impacting loyalty functionality.
• Coordinate cross-functional alignment with Loyalty, IT, CRM, Digital, Finance, and external vendors.

Conoscenze

Loyalty systems

IT governance

UAT leadership

GDPR compliance

Data quality

Automation opportunities

Incident management

Cross-functional collaboration

Release governance

Strumenti

CRM systems

Loyalty platforms

Descrizione del lavoro

edari in Dubai seeks a Loyalty Applications IT Support Specialist to oversee governance, stability, compliance, and optimization of loyalty systems and integrations. You will ensure data integrity, fraud prevention, and GDPR compliance while leading UAT for loyalty-related changes.

The contract is 5 months, with cross-functional collaboration across Loyalty, IT, CRM, Digital, Finance, and external vendors to ensure smooth deployments and continuous improvement.