Loyalty Optimisation Manager - Drive Growth & Value

Emirates; Dubai; On-site; AED 1,000,000 - 1,700,000; Full time

Benefits offered by this job

Travel benefits

Healthcare package

Life insurance

Job summary

Emirates Skywards seeks a senior analytics and loyalty optimisation leader to drive programme performance, member value and sustainable growth in a global loyalty ecosystem. You will translate data into actionable strategies, partner with Finance, Revenue and Technology, and lead multi-stakeholder initiatives to optimise Earn, Reward and Miles across Emirates, flydubai and partners.

You will develop financial models, KPI frameworks and executive reporting, leveraging SQL, Python and BI tools to

Qualifications

• Degree in Economics, Finance, Business Administration, Aviation Management, Statistics or a related discipline.
• Experience translating data and insights into recommendations for senior management.
• Experience developing financial models, forecasts and performance frameworks.
• Proven ability to lead cross-functional initiatives and drive commercial decisions.

Responsibilities

• Develop and execute strategies to optimise programme economics and commercial performance of Emirates Skywards.
• Assess loyalty trends, benchmarks and performance drivers to identify opportunities.
• Partner with Finance and loyalty specialists to enhance transparency of programme contributions.
• Analyse drivers and provide actionable recommendations to improve outcomes.
• Lead optimisation initiatives across Earn, Reward and Cash+Miles across Emirates, flydubai and partners.
• Drive reward demand initiatives and related policies or rules.
• Develop and present KPIs, insights and updates for executive decision-making.
• Leverage advanced analytics and forecasting to identify improvement opportunities.
• Lead cross-functional initiatives and implement agreed enhancements.

Skills

Loyalty economics

Financial modelling

Stakeholder management

Analytics

Leadership

Cross-functional collaboration

Executive reporting

SQL

Python

Forecasting

Education

Bachelor’s degree in Economics/Finance/Business

MBA or advanced analytics certification (preferred)

Tools

SQL

Python

BI tools

Forecasting

Scenario modelling

AI-enabled analytics

Job description

Emirates Skywards seeks a senior analytics and loyalty optimisation leader to drive programme performance, member value and sustainable growth in a global loyalty ecosystem. You will translate data into actionable strategies, partner with Finance, Revenue and Technology, and lead multi-stakeholder initiatives to optimise Earn, Reward and Miles across Emirates, flydubai and partners.

You will develop financial models, KPI frameworks and executive reporting, leveraging SQL, Python and BI tools to