Lounge Agent (DXB)

Gulf Air; Dubai; On-site; AED 89,000 - 145,000; Full time

Job summary

Gulf Air in Dubai is seeking an experienced Lounge Agent to deliver exceptional service to VVIP and VIP passengers at Dubai Airport. You will help manage lounge operations and coordinate with various teams to ensure a premium experience.

requirements include a minimum of 3 years in premium lounge operations, fluency in English, and proficiency with DCS and Falcon System. A hospitality-focused mindset and strong communication skills are essential for success.

Qualifications

• Minimum 3 years of relevant experience in premium lounge operations.
• Excellent written and spoken English (National Diploma level equivalent).
• Proficiency in DCS and Falcon System.
• Professional, customer-focused hospitality mindset with strong interpersonal skills.

Responsibilities

• Passenger Care & Coordination: Ensure passengers are met on arrival and departure with proper amenities.
• Lounge Operations & Supplier Management: Assist with catering and amenities selection for Gulf Air passengers.
• Quality & Improvement: Support improvement actions in response to passenger feedback and reports.
• Relationship Management: Build professional relations with airline staff, handling agents, and authorities.

Skills

Customer service

Communication

Hospitality

Attention to detail

Education

National Diploma level

Tools

DCS

Falcon System

Job description

Join Gulf Air – Lounge Agent Opportunity in Dubai. Deliver Exceptional Service to VVIP and VIP Passengers at Dubai Airport.

Gulf Air, the national airline of the Kingdom of Bahrain, is seeking a professional, customer-focused Lounge Agent to join our team in Dubai.

In this role, you'll be responsible for controlling lounge operations and ensuring exceptional standards of customer service for all VVIP, VIP, and CIP passengers traveling with Gulf Air. If you have a passion for hospitality, a keen eye for detail, and the experience to manage a premium lounge environment, we'd love to hear from you.

Your Role: Elevate the Pre-Flight Experience

• Passenger Care & Coordination: Ensure all passengers are met upon arrival and departure and accorded the proper amenities, including luggage handling, immigration formalities, transportation arrangements, hotel accommodation, and special requests. Liaise and communicate closely with Catering teams, Cargo, Airport Managers, Area Managers, and Public Relations Officers of each station in relation to onboard VIPs.
• Lounge Operations & Supplier Management: Assist the Lounge Supervisor in liaising with management and to select and negotiate for the supply of catering, magazines, newspapers, and other amenities appropriate for Gulf Air passengers using VIP lounges—considering criteria such as routing languages and passenger nationality.
• Quality & Improvement: Assist the Lounge Supervisor in replying, following up, and implementing improvement strategies in relation to Cabin Crew Reports, Customer Relations Department, and any passenger complaints received.
• Relationship Management: Assist the Lounge Supervisor in establishing and utilizing a professional working relationship in the areas of communication and public relations with all Gulf Air Traffic/Sales, Reservations Department, Handling Agent staff, and CAA Authority, in order to ensure smooth handling of all passengers.

What We're Looking For.

To succeed in this role, you'll need:

• Experience: Minimum 3 years of relevant experience—you understand the demands of premium lounge operations.
• Qualifications: Good command of English language, both written and spoken, equivalent to National Diploma level.
• Computer literacy: Proficiency in DCS and Falcon System.
• Personal Qualities:
  • A professional, customer-focused approach with a genuine passion for hospitality.
  • Excellent interpersonal and communication skills—you connect easily with passengers and colleagues.
  • Strong organizational skills and attention to detail.
  • Ability to work under pressure while maintaining composure and professionalism.
  • A team-oriented mindset with the ability to collaborate across departments.

What Gulf Air Offers You.

When you join Gulf Air, you become part of a prestigious airline with a legacy of excellence. We offer:

• A dynamic, multicultural work environment—our team represents diverse nationalities.
• The opportunity to represent a world-class airline with a rich heritage.
• Career growth and development opportunities within a prestigious organization.
• The chance to work in Dubai, one of the world's most dynamic and cosmopolitan cities.