Loss Prevention Officer - Retail Risk and Compliance

GMG Gulf; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

GMG is seeking a Loss Prevention Officer in Dubai to support retail loss prevention activities, conduct store compliance reviews, investigate incidents, and reduce risks across the business. The role emphasizes identifying control weaknesses, preventing inventory and cash losses, and ensuring stores comply with SOPs and internal policies.

The candidate will work with retail operations, inventory teams, management, and authorities to strengthen internal controls and improve compliance.

Qualifications

• Ability to conduct store reviews, document incidents, investigate potential losses, and communicate findings accurately.
• Effective coordination with retail management, inventory teams, and relevant authorities.

Responsibilities

• Carry out store compliance reviews and audits across locations.
• Investigate incidents and gather relevant evidence and records.
• Prepare final investigation reports with background, findings and outcomes.
• Coordinate with store managers and external authorities as required.

Skills

Retail loss prevention

Store compliance auditing

Incident investigation

Evidence collection

Witness interviewing

Cash and safe checks

Job description

GMG is hiring a Loss Prevention Officer - Retail Risk and Compliance in Dubai, United Arab Emirates, to support retail loss prevention activities, conduct store compliance reviews, investigate incidents, and reduce operational and financial risks across the business. The position focuses on identifying control weaknesses, preventing inventory and cash losses, and ensuring stores comply with established standard operating procedures and internal policies. The role also involves preparing investigation reports, maintaining recovery records, and coordinating with store management to address audit findings. The successful candidate will work with retail operations, inventory teams, management, and relevant authorities to strengthen internal controls, improve compliance, and support initiatives that reduce business losses.

Job Details

Country: United Arab Emirates City: Dubai Industry: Retail Function: Store Security-Loss Prevention Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

Key Responsibilities

• - Retail Loss Prevention and Risk Management - Support the implementation of loss prevention policies, procedures, and operational controls across retail locations.
  • - Identify potential sources of financial loss, inventory discrepancies, and operational risk.
  • - Follow established loss prevention best practices and standard operating procedures.
  • - Assist in evaluating stores according to their operational risk levels.
  • - Maintain awareness of recurring loss patterns and control weaknesses that require management attention.
  • - Recommend practical measures to strengthen compliance and reduce preventable losses.
• - Store Compliance Reviews and Audits - Plan and conduct scheduled store compliance reviews throughout the financial year.
  • - Assess adherence to company policies, operating procedures, and loss prevention requirements.
  • - Document audit observations and prepare comprehensive reports within established timelines.
  • - Communicate audit findings to the relevant store management and direct reporting manager.
  • - Discuss identified weaknesses and support appropriate corrective action.
  • - Conduct unannounced checks of cash handling, safes, and employee lockers in accordance with company policies.
  • - Verify compliance with applicable store security and operational control requirements.
• - Incident Investigation and Case Management - The Loss Prevention Officer is responsible for supporting and conducting investigations into incidents that may result in financial loss, asset exposure, or operational risk.
  • - Investigate significant incidents involving suspected internal or external losses.
  • - Gather relevant evidence and supporting documentation.
  • - Conduct interviews with witnesses and individuals involved in investigations.
  • - Maintain accurate investigation records and complete required case management procedures.
  • - Prepare final investigation reports covering case background, findings, and investigation outcomes.
  • - Ensure incidents are reported within the required timelines.
  • - Respond to events requiring loss prevention support or attendance.
  • - Maintain a database of recoveries associated with internal and external investigations.
  • - Coordinate with relevant legal authorities, including Police and Public Prosecution representatives, when required in connection with investigation outcomes.
• - Inventory Control and Stock Investigations - Coordinate with the inventory department to obtain updated stocktake results.
  • - Review inventory outcomes and identify stores with significant discrepancies or unsatisfactory results.
  • - Participate in post-stocktake investigations to determine potential causes of inventory losses.
  • - Support the identification of stock control weaknesses and operational irregularities.
  • - Communicate relevant findings to management for review and corrective action.
• - Employee Awareness and Loss Prevention Training - Conduct in-store training sessions for employees and management teams.
  • - Explain common operational risks and the importance of following loss prevention procedures.
  • - Promote awareness of preventive controls relating to inventory, cash handling, and store operations.
  • - Guide store personnel on incident reporting requirements and established compliance procedures.
  • - Support consistent understanding of company policies across retail locations.
• - Financial Recovery and Cost Control - Maintain accurate information on financial recoveries resulting from investigations.
  • - Support revenue enhancement initiatives assigned by management.
  • - Identify opportunities to reduce operational costs and prevent avoidable financial losses.
  • - Contribute to projects designed to improve financial controls and protect business assets.
  • - Monitor relevant investigation outcomes and recovery activities.
• - Store Openings, Closures and Asset Verification - Complete required loss prevention checklists for new retail locations.
  • - Verify relevant operational controls and asset records during location assessments.
  • - Conduct asset verification activities when stores or business locations close.
  • - Document discrepancies and report findings through established management channels.
  • - Support additional compliance and operational assignments as requested.
• - Reporting and Stakeholder Coordination - Prepare accurate incident, investigation, and store compliance reports.
  • - Maintain organised records of audit findings, investigations, and recovery activities.
  • - Communicate significant risks and incidents to the appropriate management representatives.
  • - Coordinate with store managers, inventory personnel, and other internal departments.
  • - Provide timely updates on assigned investigations and compliance activities.
  • - Complete additional assignments according to management requirements.
• - Relevant Skills and Competencies - Retail loss prevention procedures - Store compliance auditing - Operational risk assessment - Incident investigation and evidence collection - Investigation documentation and case management - Witness interviewing - Internal and external loss investigations - Cash and safe compliance checks - Inventory discrepancy analysis - Stocktake investigation - Financial recovery record management - Asset verification and control - Retail SOP compliance - Loss prevention training - Incident reporting and documentation - Cost reduction and revenue protection - Coordination with legal authorities - Audit findings communication - Investigation report preparation

Professional Requirements

The role requires the ability to conduct store reviews, document incidents, investigate potential losses, and communicate findings accurately. Candidates should demonstrate sound judgement when handling sensitive investigations, attention to detail when reviewing records, and the ability to follow established company procedures. Effective coordination with retail management, inventory teams, and relevant authorities is important for completing investigations and supporting operational compliance.

About the Company

GMG is a global well-being company engaged in retailing, distributing, and manufacturing international and home-grown brands across sports, food, health, and consumer goods. Owned and managed by the Baker family, the company operates through GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. With operations across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets. Its retail activities require consistent operational controls, inventory accountability, and loss prevention practices to support business performance.