Logistics Operations Specialist—Quick Commerce & Analytics

Delivery Hero; Dubai; On-site; AED 167,400 - 290,160; Full time

Job summary

Delivery Hero in Dubai is seeking a Data & Analytics professional to collaborate with regional Quick Commerce teams to optimize order flow between vendors and riders and to ensure a seamless customer experience.

The role focuses on leveraging data to improve operational performance, owning KPI dashboards, and delivering data-driven solutions across departments in a fast-paced commerce environment.

Qualifications

• 2-3 years of experience in e-commerce operations, logistics field, or management consulting.
• Strong working knowledge of SQL.
• Strong communication skills, both written and verbal; Arabic is a plus.
• Excellent stakeholder management skills; experience dealing with cross-functional teams.
• Hands-on attitude and willingness to challenge/improve the status quo.

Responsibilities

• Leverage data analytics and BI tools to provide actionable insights and improve the operational performance of our Quick Commerce partners.
• Develop data-driven strategies and solutions from large complex sets of data.
• Own all KPI dashboards and build new tools to improve performance visibility.
• Cross-department collaboration with regional and local Quick Commerce teams by providing data-backed recommendations.
• Work alongside the Regional Logistics team to improve operational efficiency, reduce order rejections, picking/packing delays, and handover experience to riders.
• Develop project scopes, timelines and objectives involving all relevant stakeholders ensuring technical feasibility.
• Analyze performance, track metrics, and report SLAs to stakeholders; identify bottlenecks and drive priorities.

Skills

SQL

Communication skills

Stakeholder management

Arabic language (plus)

Hands-on attitude

Job description

Delivery Hero in Dubai is seeking a Data & Analytics professional to collaborate with regional Quick Commerce teams to optimize order flow between vendors and riders and to ensure a seamless customer experience.

The role focuses on leveraging data to improve operational performance, owning KPI dashboards, and delivering data-driven solutions across departments in a fast-paced commerce environment.