Logistics and Customer Care Coordinator

Flip retail; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

Flip retail in Dubai is seeking a Logistics and Customer Care Coordinator to oversee supply chain operations, ensure timely delivery, and optimize processes using logistics IT.

You will manage orders, coordinate carriers and staff, liaise with suppliers and customers, maintain records, and prepare performance reports for senior management. A strong background in logistics and customer service is required, along with ERP software proficiency and a BA in a related field.

Qualifications

• Proven experience as a logistics coordinator.
• Experience in customer care is valued.
• Understanding of laws, regulations and ISO standards.
• Proficient with ERP and logistics software.

Responsibilities

• Coordinate and monitor supply chain operations to ensure smooth flow of goods.
• Oversee facilities, assets and communications channels to ensure proper use and availability.
• Use logistics IT to maximize efficiency of processes.
• Recruit and coordinate logistics personnel (e.g., drivers) according to availability and needs.
• Supervise orders and arrange equipment and materials to meet requirements.
• Coordinate with suppliers, vendors, customers to secure favorable terms and mutual satisfaction.
• Plan and track delivery of final items according to customer requirements.
• Maintain logs and records of warehouse stock, orders, and shipments.
• Prepare accurate reports for senior management.

Skills

Logistics coordination

Customer care

Communication skills

Organizational skills

Education

Bachelor's degree in business administration or supply chain management

Tools

ERP software

Job description

Logistics and Customer Care Coordinator

Job Description:Coordinate and also monitor supply chain operations

Guarantee facilities, possessions and also interaction means are used properly

Make use of logistics IT to maximize treatments

Recruit as well as coordinate logistics personnel (e.g. vehicle motorists) according to accessibilities as well as requirements

Supervise orders as well as set up equipping of raw materials and tools to guarantee they meet demands

Connect with suppliers, sellers, customers and so on to attain rewarding bargains and also mutual complete satisfaction

Strategy and track the delivery of final items according to consumer requirements

Maintain logs and also records of storage facility supply, implemented orders and so on

Prepare accurate reports for top administration

Credentials:Tried and tested experience as a logistics organizerExperience in customer care will certainly be valuedUnderstanding of laws, regulations as well as ISO requirementsCapability to deal with little supervision and track numerous processesComputer-savvy with a working knowledge of logistics software program (ERP).Exceptional organizational as well as coordination capabilities.Exceptional interaction and social abilities.BSc/BA in company administration, supply chain monitoring or relevant field.