Logistics Admin & Customer Service Specialist

GAC Group; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

GAC Group in Dubai is seeking a Customer Service Administrator to coordinate import/export shipments, process orders, and prepare customs documentation. You will schedule imports/exports, track shipments, and ensure timely communication with customers and internal teams.

The role requires a university degree (logistics/shipping preferred), MS Office proficiency, and strong English communication. UAE driving license is a plus, with a full-time, on-site position based in Dubai.

Qualifications

• Graduate with a university degree, preferably with a diploma in logistics or shipping.
• Valid UAE driver's license is preferred.
• Experience in a Free Zone-based logistics or shipping company is an advantage.
• Proficient in MS Office and adept at learning new software.
• Strong English communication skills.
• Customer-oriented with excellent telephone etiquette.

Responsibilities

• Coordinate import and export shipments based on customer needs and priorities.
• Process principal orders through the company's system.
• Prepare export and import customs documentation in line with applicable customs regulations.
• Coordinate daily schedules with operations teams and share transport requirements on time.
• Track shipments until they reach their destination.
• Escalate complaints and service-related issues promptly.
• Respond promptly to customer requests and help ensure timely resolution and customer satisfaction.
• Maintain accurate and organized records so required information is available when needed.
• Communicate clearly and effectively with internal teams and stakeholders.

Skills

English communication

Customer service

Telephone etiquette

MS Office

Learning new software

Education

Bachelor's / Diploma in Logistics or Shipping

Tools

MS Office

Job description

GAC Group in Dubai is seeking a Customer Service Administrator to coordinate import/export shipments, process orders, and prepare customs documentation. You will schedule imports/exports, track shipments, and ensure timely communication with customers and internal teams.

The role requires a university degree (logistics/shipping preferred), MS Office proficiency, and strong English communication. UAE driving license is a plus, with a full-time, on-site position based in Dubai.