Lobby Hostess

Supreme Holdings Limited; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Anantara Downtown Dubai is seeking a guest experience professional to welcome guests, guide them through arrival rituals, and enhance their stay with personalized service. You will use the Minor App and digital tools to coordinate requests, offer multilingual reading materials, and ensure a refined lobby ambience that reflects local culture.

The role emphasizes discreet, anticipatory service for VIP guests and close collaboration with other departments to exceed guest expectations.

Responsibilities

• Warmly welcome guests upon arrival with sincerity, poise, and attentiveness.
• Escort guests to reception, lounge, or VIP check-in with personalized conversation.
• Guide guests in using the Minor App, MessageBox, and access to service requests.
• Promote PressReader and assist guests with multilingual magazines and newspapers.
• Maintain a refined lobby space and support seasonal cultural displays reflecting local traditions.
• Provide discreet, anticipatory service to VIP guests and business travelers with personalized digital assistance.
• Coordinate with departments to ensure timely responses to guest needs and proactive recovery of service.

Job description

Job Location: Anantara Downtown Dubai Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Guest Engagement & Arrival Experience

• Warmly welcome guests upon arrival with sincerity, poise, and attentiveness. Conduct the arrival ritual by:
• Presenting a chilled or warm aromatic towel and a signature welcome drink.
• Sharing a brief cultural story or explaining a local tradition.
• Escorting guests to reception, the lounge, or the VIP check-in area while engaging them in personalized conversation.

Digital Guest Services & Technology Integration

• Introduce guests to the Minor App and assist them in accessing service requests, Minor DISCOVERY, special offers, and other relevant information.
• Support guest communication through MessageBox, ensuring prompt responses and seamless coordination between departments.
• Promote PressReader and guide guests in accessing complimentary newspapers and magazines in multiple languages.

Lobby Ambience & Cultural Presentation

• Ensure the lobby remains a refined, welcoming, and culturally inspired space.
• Maintain the readiness of welcome trays, storytelling cue cards, and other items required for arrival rituals.
• Support seasonal lobby enhancements and cultural displays that reflect local traditions and Anantara’s brand storytelling.

VIP & Business Guest Experience

• Provide discreet, anticipatory service to VIP guests and business travellers, including personalized digital assistance.
• Personalize guest interactions using profile insights and previous preferences recorded in the PMS and guest messaging platforms.

Team Coordination & Guest Recovery

• Communicate guest needs and concerns to the relevant departments through MessageBox to ensure timely resolution.
• Proactively identify opportunities to exceed guest expectations and recover service when necessary, combining empathy with effective use of digital tools.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

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