Lifestyles Concierge Arabic Speaker

International SOS; Dubai; On-site; AED 89,000 - 156,000; Full time

Benefits offered by this job

Medical coverage

Public transport access

Learning & development

Job summary

Aspire Lifestyles Middle East Africa Free Zone Company is seeking a Lifestyle Concierge to engage with diverse clients and deliver exceptional service. You will manage and fulfill requests for standard and high-profile clients via phone, email, and chat, using resources to provide prompt, professional responses.

Requirements include a university degree in related fields and 2+ years in customer service; fluency in English and Arabic is expected, with French as an asset.

Qualifications

• 2+ years of experience in customer service.
• University degree in Business Administration, Hospitality & Tourism, Marketing, or related field.
• Fluency in English and Arabic; French is a plus.

Responsibilities

• Independently fulfill high-profile client requests via phone, email, and chat.
• Handle escalated customer service issues and vendor communication with discretion.
• Provide accurate, timely information and build rapport with customers.
• Ensure services meet contractual agreements and follow client policies.
• Participate in meetings and training to improve support skills.

Skills

Customer service

Communication

Education

Business Admin

Hospitality

Marketing

Communication

Job description

Job Description:

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Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.

For more information, visit www.aspirelifestyles.com.

Position Summary

As a Lifestyle Concierge at Aspire Lifestyles Middle East Africa Free Zone Company, you will engage with diverse clients to deliver exceptional service experiences. This role allows you to showcase your customer service skills, attention to detail, and ability to thrive in a dynamic environment. You will manage and fulfill customer requests for both standard and high-profile clients via phone, email, and chat, utilizing various resources to provide prompt, professional, and concise responses. Upholding the highest levels of customer service and quality, you will contribute to our mission of delivering superb service, information, and communication in every interaction. Join our team and be part of a company that values excellence and customer satisfaction.

Key Responsibilities

• Independently fulfill high-profile client requests and demo tasks through various communication mediums.
• Handle escalated customer service issues and vendor communication with discretion.
• Ensure positive customer experiences and provide accurate, timely information.
• Deliver services per contractual agreements and handle requests tactfully.
• Build rapport with customers to understand their preferences and make outbound calls as needed.
• Adhere to high-quality customer service standards and utilize resources effectively.
• Communicate responses clearly, professionally, and concisely, representing clients brands courteously.
• Participate in meetings and training sessions to enhance customer assistance skills.
• Use enterprise solutions to assist customers and manage customer data.
• Follow client and company policies when interacting with customers.
• Manage multiple tasks and prioritize effectively in a fast-paced environment.

Job Requirement

• Education: University degree in Business Administration, Hospitality & Tourism, Marketing, Communication or a related field.
• Working experiences : 2+ years of experience in customer service.
• Competency: Influencing and communication skills.
• Language requirement : Fluency in English and Arabic, fluency of Frenchis an asset.

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We take care of our employees:

• Office location is accessible via public transport
• Medical coverage for employee (outpatient and inpatient)
• Highly engaged and empowered work culture
• Continuous learning & development

Requirements: