Lifestyles Concierge (Arabic Speaker)

SOS International; Dubai; On-site; AED 70,000 - 120,000; Full time

Benefits offered by this job

Office location is accessible via public transport

Medical coverage for employee (outpatient and inpatient)

Highly engaged and empowered work culture

Job summary

A leading Concierge service provider in Dubai is seeking a skilled Lifestyle Concierge to deliver exceptional service experiences. In this role, you will be tasked with managing high-profile client requests through various communication channels while ensuring the highest levels of customer satisfaction. Candidates should have a university degree and at least 2 years of experience in customer service, alongside fluency in both English and Arabic. The role offers medical coverage and a dynamic work environment.

Qualifications

• 2+ years of experience in customer service.
• Strong influencing and communication skills.
• Fluency in English and Arabic; French is an asset.
• Language requirement: Fluency in English and Arabic; French is an asset.

Responsibilities

• Fulfill high-profile client requests through various communication mediums.
• Handle escalated customer service issues with discretion.
• Ensure positive customer experiences and provide accurate information.
• Build rapport with customers to understand their preferences.
• Manage multiple tasks in a fast-paced environment.
• Adhere to high-quality customer service standards and utilize resources effectively.
• Communicate responses clearly, professionally and concisely, representing clients' brands courteously.
• Participate in meetings and training sessions to enhance customer assistance skills.
• Use enterprise solutions to assist customers and manage customer data.
• Follow client and company policies when interacting with customers.
• Manage multiple tasks and prioritize effectively in a fast-paced environment.

Skills

Customer service skills

Attention to detail

Fluency in English

Fluency in Arabic

Communication skills

Education

University degree in Business Administration, Hospitality & Tourism, Marketing, Communication or a related field

Job description

Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.

As a Lifestyle Concierge at Aspire Lifestyles Middle East Africa Free Zone Company, you will engage with diverse clients to deliver exceptional service experiences. This role allows you to showcase your customer service skills, attention to detail, and ability to thrive in a dynamic environment. You will manage and fulfill customer requests for both standard and high-profile clients via phone, email, and chat, utilizing various resources to provide prompt, professional, and concise responses. Upholding the highest levels of customer service and quality, you will contribute to our mission of delivering superb service, information, and communication in every interaction. Join our team and be part of a company that values excellence and customer satisfaction.

Key Responsibilities

• Independently fulfill high-profile client requests and demo tasks through various communication mediums.
• Handle escalated customer service issues and vendor communication with discretion.
• Ensure positive customer experiences and provide accurate, timely information.
• Deliver services per contractual agreements and handle requests tactfully.
• Build rapport with customers to understand their preferences and make outbound calls as needed.
• Adhere to high-quality customer service standards and utilize resources effectively.
• Communicate responses clearly, professionally, and concisely, representing clients' brands courteously.
• Participate in meetings and training sessions to enhance customer assistance skills.
• Use enterprise solutions to assist customers and manage customer data.
• Follow client and company policies when interacting with customers.
• Manage multiple tasks and prioritize effectively in a fast-paced environment.

Job Requirement

• Education: University degree in Business Administration, Hospitality & Tourism, Marketing, Communication or a related field.
• Working experiences : 2+ years of experience in customer service.
• Competency: Influencing and communication skills.
• Language requirement : Fluency in English and Arabic, fluency of French is an asset.

Benefits

We take care of our employees:

• Office location is accessible via public transport
• Medical coverage for employee (outpatient and inpatient)
• Highly engaged and empowered work culture