Liabilities Support & Customer Experience Specialist

First Abu Dhabi Bank; Dubai; On-site; AED 133,920 - 178,560; Full time

Benefits offered by this job

Competitive tax-free salary

Performance-based incentives

Career advancement opportunities

Collaborative work environment

Access to professional learning programs

Job summary

First Abu Dhabi Bank (FAB) in Dubai is seeking a Customer Service Officer - Liabilities Support to provide operational and service support. Responsibilities include managing customer communications, acting as a liaison for service resolutions, and ensuring compliance with banking policies.

The ideal candidate should have a Bachelor’s degree in a relevant field and a minimum of 3 years’ experience in retail banking. This role offers a competitive tax-free salary and opportunities for career advancement.

Qualifications

• Minimum 3 years of experience in retail banking with strong local market knowledge.
• Hands-on experience in customer support, service operations, or process governance.
• Excellent communication and interpersonal skills with a client-centric mindset.
• Strong analytical and problem-solving abilities.

Responsibilities

• Manage end-to-end customer communication processes to ensure high service standards.
• Act as a liaison between Relationship Managers, branches, and clients for service resolutions.
• Ensure timely handling of customer requests, complaints, and escalations.
• Support onboarding and KYC process by ensuring all client documentation is complete.

Skills

Customer service and support management

Retail banking operations and KYC compliance

Process improvement and service quality assurance

Relationship management and communication

Issue resolution and escalation handling

Data accuracy and attention to detail

Education

Bachelor's degree in Business, Finance, or a related discipline

Tools

Microsoft Office

Core banking systems (e.g., T24, CRM)

Job description

First Abu Dhabi Bank (FAB) in Dubai is seeking a Customer Service Officer - Liabilities Support to provide operational and service support. Responsibilities include managing customer communications, acting as a liaison for service resolutions, and ensuring compliance with banking policies.

The ideal candidate should have a Bachelor’s degree in a relevant field and a minimum of 3 years’ experience in retail banking. This role offers a competitive tax-free salary and opportunities for career advancement.