Learning & Development Manager

Fairmont Hotels & Resorts; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Fairmont The Palm in Dubai is seeking a Learning & Development leader to identify training needs and develop cost‑effective initiatives aligned with hotel goals. You will monitor policy application in coordination with department leaders and ensure consistent delivery of high‑level training across Heartists.

The role focuses on shaping onboarding, annual training planning, budget management, and partnerships with universities and providers to enhance guest service and staff growth.

Qualifications

• Leadership experience in Learning & Development within hospitality.
• Knowledge of luxury hotel standards.
• Strong oral and written communication skills.
• Ability to train and develop team members.
• Ability to work effectively in a team and take initiative.
• Excellent organizational skills.
• Strong presentation and analytical skills.
• Computer skills.

Responsibilities

• Collaborate with management to implement department orientation and onboarding training.
• Oversee on‑going training initiatives and record progress.
• Coordinate and conduct new hire orientation to reinforce guest service culture.
• Ensure attendance of new hires and leadership participation in training.
• Develop an annual Training Plan aligned with hotel goals.
• Liaise with Department Heads on training needs and attendance at courses.
• Manage training budget with Director of T&C support.
• Identify training needs from guest feedback and surveys.
• Publish annual and quarterly training calendars and ensure attendance.
• Develop, source and conduct training courses from the calendar.
• Advise managers and Heartists on training opportunities and qualifications.
• Establish links with universities, training providers and other partners.
• Maintain up‑to‑date records of all training activities.
• Respond to ambassador training requests promptly and follow up.

Skills

Leadership

L&D

Hospitality

Communication

Training delivery

Team development

MS Office

Tools

MS Office

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

JOB SUMMARY

Reporting to the Director of Talent & Culture & Director, the Learning & Development will be responsible to identifies training needs and develops cost effective training initiatives to achieve the hotel's goals. He/She will also monitor, in coordination with Departmental Leaders, the correct application of policies, standards and procedures.

Main Job Responsibilities

Learning & Development

• Collaborates with management team to ensure departmental orientation processes are in place and Heartists receive the appropriate new hire training to successfully perform their job.
• Ensure HODs use all available on the job training tools for Heartists; supervise on-going training initiatives, record them and conducts training, when needed.
• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for Heartists and emphasize the importance of guest service in company culture.
• Ensures attendance by all new hires and participation of the leadership team in training programs.
• Develop an effective annual Training Plan which meets the needs of Heartists as outlined in Annual Appraisal and PDP and which assists the hotel achieve its goals and objectives.
• Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required.
• With support of Director of T&C, structure and monitor the Hotel’s annual training budget and ensure all training expenses are kept in line with this budget, adjusting planned expenses / actions in line with changing hotel requirements.
• Identify from Guest Feedback, Voice of Guest, Guest Satisfaction Survey and other sources the potential training needs and actions where required.
• Publish an annual and quarterly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis.
• Develop, source and conduct training courses scheduled in the training calendar.
• Provide an advice service to both managers and Heartists on training opportunities, career choices, qualifications and other P&C issues.
• Develop effective links with partnership organizations such as Universities and Colleges, Training Providers, other Training Managers, etc.
• Maintain accurate and up to date records of all training activities.
• Ensure all requests for training by ambassadors are responded to in a timely manner and follow up is conducted where appropriate.
• Monitor the effectiveness of pre- and post-course briefings to ensure maximum benefit from training courses and identify future training needs.
• Monitor department training and on job training (dept induction, dept trainers, dept processes) and ensure consistency and quality of training.

Qualifications

• Previous experience of leadership in the L&D in hospitality section
• Knowledge of luxury hotel standards
• Strong oral and written communication skills
• Ability to train and develop team members
• Ability to work effectively in a team environment and take initiative
• Excellent organizational skills
• Strong presentation skillsAnalytical skills
• Computer skills

Additional Information

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