Learning Associate, Learning and Development

Amazon; Dubai; On-site; AED 65,000 - 90,000; Full time

Job summary

Amazon Fulfillment Center in the UAE is seeking a Trainer to coordinate and execute training across all process paths and departments. You will evaluate processes and refine techniques to boost learning effectiveness and production, while supporting the workforce with robust training plans.

The role requires flexible shifts, supervision of instructors, and delivering coaching to AMET standards. Strong data analysis skills and fluent English are essential, with MS Office proficiency for daily

Qualifications

• Willing to work flexible schedules / shifts
• Act as a supervisor for Instructors and Peer Trainers with new hires
• Deliver Instructor training observation and coaching to the AMET standard
• Ensure training records are kept up to date through the console
• Ensure AMET training materials are kept and delivered against AMET standard and provide a positive learning experience
• Use and analyze data on a daily basis to improve NH learning experience
• Feedback to Instructors and Peer Trainers on their delivery and new hire groups performance
• All tests/audits are completed and responses are tracked
• Organize (Instructors assignment) and monitor cross training for peak skill requirements
• Work with operations on a skill matrix to highlight gaps for critical role training
• Support operations with the delivery of critical role training
• Improve processes from gathering feedback and analyzing data
• Support the recruitment of Instructors and Peer Trainers
• Attend meetings when required and provide information required
• Work in partnership with the agency managers to improve new hire performance
• Support AMET level projects with feedback and improvements
• Experience with written and verbal communication and presentation
• Experience using Microsoft Office (Excel Word PowerPoint Outlook)
• Speak, write and read fluently in English

Responsibilities

• Coordinate and execute training for all process paths in the Fulfillment Center.
• Evaluate and refine processes and techniques to improve learning effectiveness and production across all departments.
• Assist in driving successful training plans and supporting the needs of the Fulfillment Center workforce.

Skills

Training coordination

Data analysis

English fluency

MS Office

Coaching and mentoring

AMET system

Tools

AMET system

Job description

The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.

Prerequisite:

• Willing to work flexible schedules / shifts
• Act as a supervisor for Instructors and Peer Trainers with new hires
• Deliver Instructor training observation and coaching to the AMET standard
• Ensure training records are kept up to date through the console
• Ensure AMET training materials are kept and delivered against AMET standard and provide a positive learning experience
• Use and analyze data on a daily basis to improve NH learning experience
• Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
• All tests/ audits are completed and responses are tracked
• Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
• Work with operations on a skill matrix to highlight gaps for critical role training
• Support operations with the delivery of critical role training
• Improve processes from gathering feedback and analyzing data
• Support the recruitment of Instructors and Peer Trainers
• Attend meetings when required and provide information required
• Work in partnership with the agency managers to improve new hire performance
• Support AMET level projects with feedback and improvements
• Experience with written and verbal communication and presentation
• Experience using Microsoft Office (Excel Word PowerPoint Outlook)
• Speak write and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

IC