Lead Product Service Engineer - Turbine Controls & Operability

gevernova; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

GE Vernova in Dubai, UAE seeks a Lead Product Service Engineer - Turbine Controls & Operability to provide direct technical support to global customers across three workstreams. Responsibilities include owning complex controls resolution, driving RCAs, collaborating with Design Eng, PM, manufacturing, sourcing, vendors, and customers to deliver timely solutions.

Strong English communication is essential; Arabic is a plus.

Qualifications

• Bachelor’s or Master’s degree in engineering from an accredited university.
• Minimum 5 years of direct experience in controls/operations/engineering for gas/steam turbines.
• Proven customer-facing or engineering role experience.
• Strong oral and written communication in English.
• Willingness to travel ~10–15% domestically and internationally.

Responsibilities

• Own the technical resolution to complex controls system issues for gas/steam turbines.
• Identify trending issues and communicate countermeasures to stakeholders.
• Collaborate with Design Eng, PM, regional centers, manufacturing, and customers for timely resolutions.
• Lead RCAs and share findings with field teams and leadership.
• Promote GE Vernova Way, lean principles, and simplification in daily activities.

Skills

Controls & Operability

Customer-facing

Technical communication

Problem-solving

Education

Bachelor's or Master's in engineering

Tools

ControlST

Job description

Job Description Summary

The Lead Product Service Engineer - Turbine Controls & Operability provides direct technical support to global GE Vernova Gas Power customers across three primary workstreams.

Job Description

Key Responsibilities

• Own the technical resolution to multiple complex Controls system issues including Gas turbine and Steam Controls & Operability with a sense of urgency.
• Identify trending issues and provide countermeasures to protect our customers’ fleet, then communicate to the relevant audience (TILs, PSxBs, ETCs, OnTheGo alerts, etc.)
• Collaborate with Design Engineering, Product Management, Regional Customer Engineering Centers, Manufacturing, Sourcing, Vendors, and/or Customers to provide sound technical resolution in a timely manner
• Drive complex RCAs through root cause and corrective action while communicating both internally (field teams, GEV leadership) and externally to end customers
• Lead and promote the GE Vernova Way traits, lean principles, and simplification into day-to-day activities

Required Qualifications

• Bachelor’s and/or Master's degree in engineering from accredited university
• Minimum 5 years of direct experience in controls/operations/engineering/ installation of Gas Turbines/Steam Turbines or relevant functions
• Proven experience in a customer-facing or Engineeringrole
• Strong oral and written communication in English language
• This role requires around 10-15% within and outside of the region

Desired Characteristics

• Proven experience with GE Vernova HA/F Class Gas turbines
• Self-starter and resourceful problem-solver that can navigate the GE Vernova resource databases and organizations to deliver a solution, with urgency
• Not afraid of being uncomfortable with the specific technical problem and willingness to apply engineering problem-solving methods to resolve the issue, under pressure
• Ability to communicate at all levels (field engineers, site engineers, plant managers, GE Vernova leadership, etc.)
• Ability to rapidly change directions for multiple concurrent projects based on emergent business priorities
• Expertise in ControlST application algorithmsmodifications, and turbine operational trend data analysis.
• Humble, open, collaborative, and continuously learning
• Strong oral and written communication in Arabic language

Additional Information

Relocation Assistance Provided: No