Lead Data Center Network Service Delivery Engineer

Emirates Integrated Telecommunications Company; Dubai; On-site; AED 300,000 - 500,000; Full time

Job summary

Emirates Integrated Telecommunications Company PJSC seeks a senior Network Delivery specialist to manage data center and service platform networks in the UAE. You will troubleshoot IP-based connectivity, coordinate vendor escalations, and ensure SLA-compliant resolutions.

The role requires CCNP or equivalent, 10+ years in telecom service delivery networks, and deep knowledge of routing, switching, and security from Cisco/Juniper/Huawei/Fortinet.

Qualifications

• Bachelor degree in Computer, Electronic and Electrical, network Engineering or IT (any telecom equivalent)
• Cisco Certified Network Professional - CCNP (CCIE Preferred) or other industry certification in DC domain

Responsibilities

• Provide the needed-on time support and troubleshooting for all issues happens in all domains, since connectivity provided through IP.
• Do the needful escalation and involve vendors on time affecting manner in case of need, and ensuring adequate follow up and problem resolution within contracted SLAs.
• Performing periodic analysis of performance reports and observations to proactively prevent issues from occurring
• Overall responsibility that periodic reviews of devices configuration to remove any wrong or unneeded configuration are done
• Meeting with service owners as customers to understand their problems and giving proper response for their queries.
• Handling daily Trouble Tickets as per du operation policies and scope of work.
• Oversee the provisioning of periodic and ad-hoc reports to planning team to help in the capacity planning and future upgrades of service delivery platforms and Data-Centers network.
• Providing the needed update for RFO - Reason for outage (if any)/following up all recommendation to avoid re-occurrence of similar faults till it take place.
• Assisting different planning teams/Acceptance Team in all Network Nodes Integrations, propose/attend ATP to assure redundancy, symmetry and best ways of integration are used.
• Maintains an up-to-date documentation/diagrams of the existing devices/solutions to help in troubleshooting issues and share them with other technical teams if required
• Work closely with planning team(s) on capacity planning, upgrades, and design issues related to existing solutions
• Perform periodic health checks, preventive maintenance service delivery platforms and Data Centers network to identify potential problems or loopholes, and testing the redundancy.
• Ensure that all network elements and support systems are appropriately redundant and backed up in accordance with agreed policies wherever applicable.
• Implement patches and updates of the service delivery platforms and Data-Centers network devices to resolve any existing/potential bugs or performance issues.
• Review all the documentation presented by either vendors or Network Development for any new network elements or technologies introduced into the network.
• Ensure consistency of network configuration and configuration database
• Prioritize & ensure the execution of performance, preventive maintenance related issues as the owner of the platform
• Coordinate with acceptance for all the changes in the network and ensure that the knowledge base is updated.
• Ensure monitoring and analysis of vendor performance as well as managing the vendor relationship together with the Vendor Management Organization
• Develop technical reports and documentation
• Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels.
• Support all efforts for releasing DR run-books in order to allow for successful service restoration in case of crisis.
• Review, approve, prepare MOP and implement connectivity CRs for different du business needs

Skills

Problem solving

Team work

Initiative

Security infrastructure

Networking troubleshooting

Education

Bachelor degree in Computer, Electronics & Electrical, Network Engineering or IT

Tools

Cisco ACI

ASR

Load Balancers (Citrix & F5)

Packet Flow Switches

TAPs

Legacy platforms (N7K/N5K/7600/6500/3750/2960)

Juniper

Fortinet firewalls

Huawei firewalls

Job description

Emirates Integrated Telecommunications Company PJSC seeks a senior Network Delivery specialist to manage data center and service platform networks in the UAE. You will troubleshoot IP-based connectivity, coordinate vendor escalations, and ensure SLA-compliant resolutions.

The role requires CCNP or equivalent, 10+ years in telecom service delivery networks, and deep knowledge of routing, switching, and security from Cisco/Juniper/Huawei/Fortinet.