Lead, Business Engagement Partner - Enterprise
TAQA Distribution
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Job summary
TAQA Distribution seeks a Lead, Business Engagement Partner - Enterprise to drive hands-on engagement for Enterprise Solutions. You will capture enterprise needs, shape IT demand and influence platform requirements, service catalogue inputs and adoption plans to deliver measurable value.
In this role, you will coordinate with Platforms, IT Operations, Enterprise Architecture, EPMO and vendor teams, leading annual and quarterly demand planning while supporting cross-domain initiatives to realize
Qualifications
- Bachelor’s degree in information technology or equivalent.
- Minimum 6 years of relevant working experience.
- Proven ability to translate business needs into IT demand.
- Experience with enterprise platforms, governance and MSP delivery.
Responsibilities
- Engage with Finance, HR, Procurement, HSE, Risk, GRC and operations stakeholders to capture needs.
- Develop demand packs, summaries, adoption plans and business case inputs.
- Assess service catalogue alignment and MSP route options for delivery.
- Coordinate with Platform teams and governance bodies to ensure delivery readiness.
- Track value realization, KPI outcomes and adoption progress.
Skills
Education
Tools
Job description
We are seeking a Lead, Business Engagement Partner - Enterprise to join our IT & Digital team. In this role, you will be to act as the hands‑on Business Engagement Partner for TAQA Distribution’s Enterprise Solutions domain by actively capturing, analyzing, shaping and converting enterprise business needs into qualified IT demand, business case inputs, platform requirements, service catalogue inputs, adoption plans and measurable value outcomes.
The Lead, Business Engagement Partner – Enterprise develops demand packs, documents business requirements, maps platform and service dependencies, validates delivery route and service-consumption implications, coordinates solutioning with Platforms, IT Operations, Enterprise Architecture, EPMO, Data Governance and Vendor & Financial Management teams, and supports the business in tracking delivery, adoption and value outcomes across Oracle Fusion Finance/HCM/SCM, ServiceNow, HSE/GRC, Procurement, enterprise workflow and reporting capabilities.
The role is responsible for driving and lead the Annual and Quartly demand planning sessions to effectively balance the workload over the year. While the core focus is the assigned domain, if there’s capacity available, the role will support projects across domains like Utilities, Enterprise Functions, TAQA Transmission, TAQA HQ and other TAQA Operating Companies, to enable business priorities and value‑realization objectives.
- Build and maintain structured engagement with Finance, Human Capital Management, Supply Chain, Procurement, HSE, Risk, GRC, Compliance and enterprise operations stakeholders.
- Run working sessions, interviews and workshops to capture enterprise business pain points, clarify process requirements, document improvement opportunities and convert business needs into actionable IT demand.
- Create business‑facing summaries, demand briefs, process notes and stakeholder decision materials that make enterprise technology needs clear, prioritized and ready for IT review.
- Represent enterprise business requirements in IT governance forums and ensure decisions, dependencies and unresolved issues are captured, actioned and escalated with clear options.
- Develop, maintain and continuously refine the Enterprise Solutions demand portfolio, ensuring every demand item is documented with a business owner, problem statement, expected outcome, priority, process impact, platform dependency, data/integration need, MSP route, UAT owner, adoption requirement and value hypothesis.
- Capture, analyze, qualify and prioritize enterprise demand related to Oracle Fusion Finance/HCM/SCM, ServiceNow, HSE/GRC, Procurement, enterprise workflow, reporting and integration dependencies.
- Develop demand packs, requirement summaries, prioritization notes, business case inputs and decision materials that enable IT & Digital Strategy, Platforms, Enterprise Architecture, EPMO and MSP teams to progress demand without ambiguity.
- Prepare business case inputs including benefits logic, expected outcomes, cost/benefit assumptions, adoption requirements, KPI impact and business‑readiness needs.
- Analyze demand pipelines to identify duplicate requests, dependency conflicts, overlapping initiatives, delivery bottlenecks and opportunities for consolidation or service catalogue fulfilment.
- Assess business requirements against the approved IT Service Catalogue and determine whether needs should be fulfilled through existing services, platform enhancements, projects, MSP‑delivered services, internal delivery or vendor‐supported solutions.
- Develop solution‑route recommendations by evaluating platform fit, service catalogue coverage, MSP service boundaries, business urgency, value potential, risk, cost and delivery capacity.
- Analyze service consumption trends, demand patterns and stakeholder requirements to identify, document and implement recommendations for service catalogue optimization, rationalization and expansion with Service Management and Platform teams.
- Translate enterprise process improvement opportunities into platform enhancement requests, service catalogue inputs, adoption plans and measurable business outcomes.
- Work with Manager, Platforms (Enterprise Solutions), Lead Enterprise Tech, Enterprise Architecture, Data Governance and Vendor & Financial Management to validate solution options, estimate assumptions, integration needs and platform dependencies.
- Validate MSP route and service-consumption implications for enterprise demand, including whether the initiative should follow platform enhancement, MSP service request, project delivery, staff augmentation, OEM/vendor support or internal capability route.
- Review MSP and vendor estimates, service boundaries, solution assumptions and business-readiness requirements; challenge gaps before demand enters delivery with support from Enterprise Architecture and Platform Leads.
- Prepare governance‑ready handoff materials that clearly define scope, requirements, acceptance criteria, data/integration dependencies, reporting needs, business testing route, adoption owner and value measures.
- Coordinate with Platform teams, IT Operations, EPMO, Cyber Security, Data Governance and MSP/vendor teams to confirm route, estimation, risk, dependency and delivery‑readiness assumptions.
- Track delivery‑readiness actions, open dependencies, business decisions and governance conditions to closure before handover into delivery.
- Define business acceptance criteria, UAT scenarios, validation requirements, business SME commitments and sign‑off routes for enterprise initiatives.
- Coordinate business UAT preparation and execution by aligning test scenarios, process owners, data needs, defect triage, sign‑off evidence and adoption readiness activities.
- Develop adoption‑readiness inputs covering communication, training, process change, business preparedness, operational transition and post‑go‑live support requirements.
- Support business with adoption , tracking progress, business readiness, user feedback and post‑go‑live stabilization actions, escalating blockers where business value may be delayed or diluted.
- Validate delivered functionality against approved business requirements and document gaps, defects, change requests and follow‑up improvement actions.
- Support business in defining business success measures, KPI impacts, value‑realization metrics and benefit ownership for enterprise initiatives in collaboration with business owners and Value Realization teams.
- Create and maintain dashboards, scorecards and reporting views covering demand status, delivery health, adoption progress, benefit realization, service outcomes and value leakage risks.
- Support business to maintain end‑to‑end traceability between approved enterprise demand, business case assumptions, investment decisions, delivered functionality, adoption outcomes and realized business value.
- Support business to validate business‑case assumptions against actual business outcomes and identify variances requiring corrective action.
- Identify continuous improvement opportunities across enterprise engagements including automation, workflow optimization, process simplification, adoption interventions and service improvement feedback to Platform and Service Management teams.
- Prepare and facilitate enterprise‑domain engagement forums, prioritization discussions, demand reviews, adoption reviews and value‑realisation updates.
- Create governance materials, action trackers, dependency logs, decision papers and executive updates for Manager, BEM Enterprise Solutions, VP Business Engagement and enterprise business leadership.
- Translate complex enterprise technology issues into clear business options, risks, decisions and recommended actions for stakeholders.
- Use AI‑enabled productivity and analysis tools responsibly to accelerate demand analysis, meeting summaries, documentation, reporting and business engagement outputs, while validating outputs for accuracy and confidentiality.
- Bachelor’s degree in information technology or equivalent
- 6 years of relevant working experience
- Enterprise Applications: Oracle Fusion Finance, HCM, SCM, ServiceNow, HSE, GRC and Procurement
- Enterprise Workflow, Reporting and Integration Awarenes
- Demand Management, Demand Qualification and Prioritization
- Service Catalogue Management and MSP Route Assessment
- Business Analysis and Requirements Engineering
- Business Case Development and Benefits Assessment
- UAT Coordination and Adoption Readiness
- Benefits and Value Realization Tracking
- Service Performance Measurement and KPI Governance
- Vendor, OEM and MSP Delivery Model Governance
- Dashboarding, Analytics and Reporting
- AI-Powered Productivity Tools
- Strong ability to align business strategy with IT delivery and investments.
- Excellent stakeholder management and influencing skills across business and IT leadership.
- Strong analytical and problem‑solving skills with a focus on business outcomes.
- Change Management and Enterprise Technology Adoption
- Benefits Realisation Governance
- Executive Communication & Influence
- Business Outcome Management
At TAQA Distribution, you'll be part of a company that powers communities and supports sustainable growth across the UAE. We are committed to creating a workplace where our people can thrive, develop their careers, and contribute to shaping the future of energy and water services.
- Opportunities for professional growth and career development
- A diverse and collaborative work environment
- A strong culture of innovation, safety, and continuous improvement
- The chance to contribute to the UAE's sustainability ambitions
TAQA Distribution is a subsidiary of TAQA Group and is responsible for the distribution of electricity and water services across Abu Dhabi, Al Ain, and Al Dhafra. Serving millions of customers through an extensive network of infrastructure assets, we are dedicated to delivering reliable, efficient, and sustainable utility services that support the UAE's growth and prosperity.
Join us in delivering the essential services that power everyday life and help build a sustainable future.
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