Lead Application Support Analyst

ALEC Holdings; Dubai; In loco; AED 280.000 - 460.000; Tempo pieno

Descrizione del lavoro

ALEC Holdings PJSC, part of ICD, seeks a Lead Application Analyst to optimize Infor LN ERP across manufacturing, logistics, and supply chain within UAE projects. You will lead functional and technical efforts, drive improvements, and ensure governance and change management.

Based in Dubai, you will collaborate with cross-functional teams, coordinate with vendors, and deliver robust ERP configurations, integrations, and reports to support strategic initiatives and project success.

Competenze

• Infor LN experience in manufacturing and logistics domains.
• Strong experience configuring Infor LN ERP modules and reports.
• Minimum 2 implementations completed in Infor LN or similar ERP.
• Deep knowledge of supply chain, manufacturing, service, and warehousing processes.

Mansioni

• Provide senior functional and technical support for Infor LN ERP across supply chain, manufacturing, service, and warehousing.
• Configure and optimize Infor LN modules and sessions to align with business processes.
• Troubleshoot Infor LN integrations, BODs, and interfaces with other systems.
• Manage customizations, extensions, and reports with vendors as needed.
• Translate business requirements into functional designs and technical solutions.
• Lead testing, validation, and deployment following change management standards.
• Drive process improvements and system optimizations to boost efficiency and data quality.
• Coordinate with Infor and external partners on support, fixes, and readiness.
• Maintain documentation of configurations and procedures.
• Provide guidance to other analysts and business users as the senior technical reference for Infor LN.

Conoscenze

InforLN

Manufacturing

Logistics

SQL

Reporting tools

ERP integrations

Change management

Vendor coordination

Problem solving

Formazione

Bachelor's degree or equivalent

Infor LN ERP certifications (advantage)

Strumenti

BODs

ION

Sessions

Integrations

Descrizione del lavoro

Are you an experienced Lead Application Analyst ready to enhance Infor LN ERP and deliver operational excellence?

Who are we?

ALEC Holdings PJSC, part of the Investment Corporation of Dubai (ICD), is a leading GCC construction group with over two decades of success delivering some of the region’s most complex and high-profile projects. As a proudly publicly listed company, ALEC continues to raise the bar for quality, innovation, and excellence in construction, driving iconic developments that shape skylines across the Middle East.

In the UAE, ALEC has delivered many of the nation’s most iconic developments, operating as a fully integrated contractor through specialist business units that provide end-to-end construction solutions.

ALEC provides strategic leadership, operational oversight, and shared services that support the performance and growth of all businesses within the Group. From governance, finance, and talent to innovation, digital systems, and sustainability, the Head Office acts as the central hub that enables each business unit to deliver with confidence, consistency, and excellence across the construction and engineering value chain.

Why Join Us?

As a Lead Application Analyst based at ALEC, you’ll play a vital role in enabling our diverse businesses to succeed. From strategy and governance to enabling services and shared expertise, you’ll help shape the operational backbone that empowers our teams to deliver exceptional outcomes for clients across the region.

At ALEC, we’re about more than just building iconic structures - we’re about building exceptional careers. As a trusted partner to some of the region’s most ambitious projects, we value innovation, operational excellence, and our people. Join us to deliver IT initiatives that directly shape our business success, from sourcing candidates to enhancing candidate experiences.

About Your Team

We are a solutions-driven team responsible for maintaining and optimizing Infor LN ERP. By working across supply chain, manufacturing, and service domains, we ensure the system effectively supports evolving business needs.

Your Role

As a Lead Application Analyst you will

• Provide senior functional and technical support for the Infor LN ERP platform, resolving complex incidents and problems across supply chain, manufacturing, service, and warehousing
• Configure, maintain, and optimize Infor LN modules and sessions to align the system with business processes and requirements
• Support and troubleshoot Infor LN integrations, BODs, and interfaces with other enterprise and third-party systems
• Manage and support customizations, extensions, and reports, working with technical resources and vendors where needed
• Analyze business requirements and change requests, and translate them into functional designs, configuration, or technical solutions
• Lead testing, validation, and deployment of changes, enhancements, patches, and upgrades, following change management standards
• Identify and drive process improvements and system optimizations that increase efficiency, data quality, and user adoption
• Coordinate with Infor and external partners on support cases, fixes, and delivery, and validate vendor solutions and readiness
• Maintain documentation of configurations, processes, customizations, and support procedures.
• Provide guidance and knowledge sharing to other analysts and business users, acting as the senior technical reference for Infor LN

What We’re Looking For

Skills and Competencies

• InforLN focused experience in Manufacturing + Logistics
• Technical experience in reports customization + workflow configurations
• At least 2 implementation done previously
• Strong hands-on experience supporting and configuring Infor LN ERP (or Baan), across both functional and technical areas.
• Deep functional knowledge of supply chain, manufacturing, service, and warehousing processes within Infor LN
• Experience with Infor LN technical components such as sessions, BODs, integrations, interfaces, and customizations
• Strong understanding of ERP integration concepts and data flows with other enterprise systems.
• Experience with incident, problem, and change management in an ERP support environment
• Ability to analyse business requirements and translate them into functional and technical solutions.
• Strong troubleshooting, analytical, and problem-solving abilities
• Strong interpersonal and communication skills, both written and verbal, across business, technical, and vendor teams
• Ability to manage multiple priorities and adjust quickly to changing needs
• Experience with Infor LN tooling, ION, or related Infor platforms
• Experience with SQL and reporting tools for ERP data
• Exposure to ERP upgrades, rollouts, or migrations
• Experience in construction, engineering, manufacturing, or other project-based industries

Qualifications & Experience

• Degree in appropriate discipline or equivalent demonstrated experience and/or
• 5+ years experience
• Relevant Infor LN or ERP certifications are an advantage

What We Offer

• The chance to contribute to some of UAE most iconic projects.
• A collaborative, supportive environment that values innovation and excellence.
• Opportunities for professional growth and career progression.