L3 Technical Support Engineer – Digital Identity & API Integration | IDC Technologies | Dubai, UAE

IDC Technologies, Inc.; Dubai; On-site; AED 420,000 - 600,000; Full time

Job summary

IDC Technologies, Inc. in Dubai, UAE is seeking an experienced L3 Technical Support Engineer specializing in digital identity and API integration.

You will own high-severity escalations, design and implement REST APIs, and manage OAuth 2.0, OIDC, and SAML authentication flows to ensure system availability and security. The role requires 7+ years of enterprise IT experience, on-site work in Dubai, and strong communication.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• 7+ years of progressive professional experience in L3 technical support, software engineering, or enterprise API integration.
• Hands-on expertise in REST API development, testing, and lifecycle management.
• Proficiency in enterprise authentication standards: OAuth 2.0, OpenID Connect (OIDC), and SAML.
• Experience with UAE PASS digital identity integrations preferred.
• Strong analytical, problem‑solving, RCA, and incident management skills.
• Excellent written and verbal English communication with stakeholder presentation abilities.
• Legal work eligibility in UAE with on-site availability in Dubai; 30 days notice maximum.

Responsibilities

• Provide expert L3 technical support and incident resolution for complex distributed applications and APIs.
• Design, develop, test, and integrate robust REST APIs across microservices.
• Administer and troubleshoot IAM protocols including OAuth 2.0, OIDC, and SAML.
• Implement and optimize digital identity solutions, with UAE PASS experience preferred.
• Perform RCA, log analysis, and performance tuning for high-traffic environments.
• Collaborate with software, DevOps, and clients to resolve blockers.
• Create technical documentation, runbooks, API guides, and incident reports.
• Ensure compliance with cybersecurity policies, data privacy, and SLAs.

Skills

REST API development

OAuth 2.0

OpenID Connect

SAML

IAM

Education

Bachelor’s degree in Computer Science/IT/Software Engineering

Tools

Docker

Kubernetes

Apigee

Kong

WSO2

Job description

Position Summary:

IDC Technologies is actively seeking an experienced, high-caliber, and technical L3 Technical Support Engineer specializing in Digital Identity and API Integration with 7+ years of professional experience to join our team in Dubai, UAE on a full-time permanent on-site basis. In this critical enterprise support and integration role, you will be responsible for resolving complex L3 technical support escalations, architecting REST API integrations, and securing identity and access management frameworks. You will leverage your deep specialist expertise in OAuth 2.0, OpenID Connect (OIDC), SAML, and digital identity protocols to deliver uncompromised system availability and security. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT recruitment and technology services enterprise.

Detailed Job Description:

As an L3 Technical Support Engineer supporting advanced digital identity and API integration infrastructure in Dubai, UAE with IDC Technologies, you will take full operational, tactical, and technical ownership of high-severity technical escalations, troubleshooting distributed systems, and managing authentication protocols. Your day-to-day responsibilities include designing and integrating REST APIs, administering OAuth 2.0, OIDC, and SAML authentication flows, configuring UAE PASS digital identity integrations, conducting rigorous root-cause analysis (RCA) for complex outages, and collaborating with global engineering squads. You will utilize your proactive, hands-on engineering skills to maintain mission-critical identity platforms. Furthermore, you will manage application requirements via direct email to Shweta Kasgar at [e-mail], ensuring strict compliance with 7+ years of enterprise experience and a maximum 30-day notice period.

Key Responsibilities:

• Provide expert L3 technical support, advanced troubleshooting, and incident resolution for complex distributed software applications and APIs.
• Design, develop, test, and integrate robust REST APIs across microservices architectures.
• Administer, configure, and troubleshoot enterprise identity and access management (IAM) protocols including OAuth 2.0, OpenID Connect (OIDC), and SAML.
• Implement and optimize digital identity solutions, with strong preference and hands-on experience with UAE PASS integration.
• Conduct thorough root-cause analysis (RCA), log analysis, and performance tuning for high-traffic enterprise environments.
• Collaborate cross-functional with software development teams, DevOps engineers, and client stakeholders to resolve critical technical blockers.
• Author comprehensive technical support documentation, troubleshooting runbooks, API integration guides, and incident reports.
• Ensure strict adherence to enterprise cybersecurity policies, data privacy regulations, and service level agreements (SLAs).

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 7+ years of progressive professional experience in L3 technical support, software engineering, or enterprise API integration.
• Deep, demonstrable hands‑on expertise in REST API development, testing, and lifecycle management.
• Strong practical operational proficiency in enterprise authentication standards: OAuth 2.0, OpenID Connect (OIDC), and SAML.
• Proven experience implementing digital identity solutions and regional authentication frameworks (UAE PASS experience preferred).
• Strong analytical, problem‑solving, root‑cause analysis, and incident management capabilities.
• Excellent written and verbal English communication skills with strong stakeholder presentation abilities.
• Mandatory legal work eligibility in the United Arab Emirates with local residency and availability for on-site operations in Dubai.
• Notice period requirement: Maximum 30 days.

Nice-to-Have Skills:

• Professional certifications in cloud architecture, security, or identity management (e.g., CISSP, Certified Identity and Access Manager – CIAM, AWS/Azure DevOps).
• Prior professional working experience in banking, fintech, or large-scale digital government transformation projects in the UAE.
• Familiarity with containerization platforms (Docker, Kubernetes) and CI/CD deployment pipelines.
• Advanced knowledge of API gateway management (Apigee, Kong, WSO2) and cloud security best practices.

Application Information:

• Recruiter: IDC Technologies Recruitment Division
• Contact Name: Shweta Kasgar (Senior IT Recruiter & Talent Acquisition Specialist)
• Email: `[e-mail]`
• Phone:
• Company Website: https://www.idctechnologies.com
• Salary/Rate: Market Competitive / Enterprise Technology Package
• Deadline: Open until filled (Urgent Dubai On-Site Opening)
• Notice Period: Maximum 30 Days
• Contract Duration: Permanent / Full-Time On-Site (Dubai, UAE)

Recruitment Pro Tip:

When applying for this L3 Technical Support Engineer position at IDC Technologies, ensure your resume explicitly highlights your hands-on REST API integration expertise, OAuth/OIDC/SAML proficiency, and any direct project experience with UAE PASS digital identity implementations.