Kiosk Sales Team Lead: Telecom & Customer Experience

SHARAF ELECTRONICS ESCO

Dubai

On-site

AED 134,000 - 201,000

Full time

9 days ago

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Job summary

SHARAF ELECTRONICS ESCO in Dubai seeks a Team Leader to manage kiosk sales operations, guide a team of sales executives, and drive telecom product targets while delivering a world-class customer experience at the kiosk.

The role focuses on selling SIM cards, mobile plans, internet packages and accessories; you will develop strategies to increase traffic and conversions, coach staff, monitor KPIs, and ensure compliance with telecom regulations and company procedures.

Qualifications

Bachelor's degree in Business, Sales, or related field (desired).
3+ years sales experience in telecom or retail with a minimum of 1 year in a management position.
Established record of meeting sales quotas and managing a team.

Responsibilities

Manage and guide a team of sales executives at the kiosk.
Train and mentor team members to enhance product knowledge and sales skills.
Monitor individual and team performance, providing coaching and feedback.
Motivate the team to meet and exceed sales targets.
Drive kiosk sales of telecom products like SIM cards, mobile plans, internet packages, and accessories.
Develop and implement strategies to drive customer traffic and conversions.
Identify opportunities for cross-selling and upselling.
Ensure all sales activities align with company goals and KPIs.
Operate day-to-day kiosk operations, including inventory management and POS transactions.
Ensure adherence to company procedures, telecom regulations, and compliance procedures.
Maintain accurate records of sales, inventories, and customer transactions.
Generate and present daily/weekly sales reports and performance feedback.