Key Account Manager (Personal Health)- E-Commerce

Philips; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Philips in Dubai is seeking a Senior Key Account Manager for Personal Health - E-Commerce to own end-to-end online account management across GCC retailers and marketplaces, forecast online sales, and develop tailored commercial plans.

You will drive digital execution, optimize content and campaigns, collaborate with Marketing, Pricing, Supply Chain, and Finance, and manage distributors in GCC markets.

Qualifications

• 10 years of Sales/Account Management experience, preferably with E-commerce exposure.
• Experience managing E-commerce accounts (marketplaces, omnichannel retailers) in GCC.
• Distributor management experience in GCC markets is mandatory.
• Strong digital commercial understanding including online retail media and analytics.
• Excellent communication, ownership and stakeholder management.

Responsibilities

• Own end-to-end E-commerce account management for GCC online retailers, marketplaces and digital partners.
• Forecast online sales and revenue; develop customer-tailored commercial plans and execute digital initiatives.
• Build relationships with key E-commerce players and develop strategic online account plans.
• Identify growth opportunities like assortment, visibility, upsell/cross-sell and new digital activations.
• Drive digital execution: content quality, search visibility, campaigns and conversion optimization.
• Collaborate with Marketing, E-commerce, Pricing, Finance, Supply Chain to deliver aligned initiatives.
• Monitor digital performance metrics to support data-driven decisions; manage GCC distributors.

Skills

Sales/Account Management

E-commerce

Distributor management

Digital analytics

Forecasting

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Key Account Manager (Personal Health)- E-Commerce

Your role: Own end-to-end E-commerce account management for assigned online retailers, marketplaces, and digital partners in GCC countries. Forecast online sales and revenue, develop customer-tailored commercial plans, and execute digital-focused sales initiatives. Build and maintain strong relationships with key E-commerce players while developing strategic online account plans to maximize category performance.

• Identify growth opportunities, including assortment optimization, visibility enhancements, upsell/cross-sell potential, and new digital activation opportunities.
• Drive excellence in digital execution, including content quality, search visibility, online campaigns, and conversion optimization.
• Collaborate closely with cross-functional teams (Marketing, E-commerce, Pricing, Finance, Supply Chain, etc.) to deliver aligned and impactful online initiatives.
• Monitor and analyze digital performance metrics (traffic, conversion, share of search, availability, content compliance) to support data-driven decision-making.
• Manage and develop distributors involved in E-commerce operations within GCC markets.
• Contribute to continuous improvement of our online channel strategy, tools, and processes.

A career at Philips comes with a wide range of benefits.

You're the right fit if you have:

• Around 10 years of Sales/Account Management experience, ideally with strong E-commerce exposure in multinational companies within the FMCG or Consumer Electronics sectors.
• Proven experience managing E-commerce accounts (marketplaces, pure players, omnichannel retailers) in GCC countries.
• Distributor management experience in GCC markets (mandatory).
• Strong digital commercial understanding, including online retail media, content management, digital shelf performance, and E-commerce analytics.
• Excellent communication skills, high ownership, and strong stakeholder management.
• Bachelor’s degree.
• Fluency in English and Arabic.
• Willingness and ability to travel when required.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.

At Philips, we believe that every human matters.

As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights.