Key Account Manager - eCommerce (Consumer)

Al Khayyat Investments (AKI); Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

Al Khayyat Investments (AKI) seeks a dedicated Key Account Manager (E-commerce) to grow strategic online partnerships and optimize digital shelf presence. You will manage relationships with major e-commerce accounts, drive sales and profitability, and coordinate with Marketing, Product, and Finance to deliver initiatives that enhance brand presence and operational efficiency.

The role demands strong negotiation, analytics, and Excel skills, with a data-driven mindset and proven ability to manage

Qualifications

• Bachelor’s degree in business administration, Marketing, E-commerce, or related field.
• 3+ years of experience in Key Account Management, Sales, or Business Development in e-commerce.
• Deep understanding of e-commerce fundamentals, supply chain logistics, and marketplace algorithms.
• Strong negotiation, analytical, and communication skills; proficient in Excel and presentation software.

Responsibilities

• Develop and execute data-driven account plans to achieve sales and market share targets.
• Negotiate contracts, terms, pricing, and promotional calendars with account buyers.
• Monitor performance metrics and collaborate with Supply Chain to forecast demand and optimize inventory.
• Lead cross-functional collaboration across Marketing, Product, and Finance to drive growth.

Skills

Key Account Management

Sales

Business Development

E-commerce

Negotiation

Analytical skills

Excel (Pivot Tables)

Presentation skills

Cross-functional collaboration

Education

Bachelor's degree in Business Administration / Marketing / E-commerce

Tools

Helium 10

Jungle Scout

Job description

The Key Account Manager (E-commerce) is responsible for managing and growing the relationship and sales performance of our most strategic e-commerce partners and online marketplaces. The KAM acts as the primary point of contact, driving mutual business growth, negotiating favorable terms, and ensuring a superior brand presence and operational efficiency across all assigned digital accounts.

KEY ACCOUNTABILITIES:

1. Account Strategy & Sales Growth

• Develop and execute comprehensive, data-driven account plans to achieve and exceed sales, margin, and market share targets across all assigned e-commerce accounts.
• Identify and capitalize on new product opportunities, promotional strategies, and digital marketing collaborations to maximize revenue.
• Conduct regular business reviews with key stakeholders, presenting performance insights, market trends, and future strategic recommendations.
• Negotiate annual contracts, terms, pricing, and promotional calendars with account buyers and management.

2. E-commerce Operations & Performance

• Monitor and manage key e-commerce performance metrics, including conversion rate, traffic, inventory levels (In-Stock Rate), Return Rate, etc.
• Work closely with Supply Chain and Logistics to forecast demand accurately and ensure optimal inventory flow, preventing out-of-stock scenarios.
• Oversee the accuracy and completeness of product listings (PIM/DAM) to ensure best-in-class digital shelf execution (product titles, descriptions, images, A+ Content/Enhanced Brand Content).

3. Cross-Functional Collaboration & Leadership

• Serve as the internal e-commerce expert, leading collaboration across departments:
• Marketing: Align on digital advertising (PPC/Sponsored Ads), social media campaigns, and content development.
• Product: Provide market feedback for future product development and portfolio optimization.
• Finance: Manage budgets, promotional spending, and profitability analysis.
• Manage a dedicated account budget for trade spending and digital investments.
• Maintain an in-depth understanding of the competitive landscape, marketplace policies, and emerging e-commerce trends.
• Utilize advanced analytics tools (e.g., Helium 10, Jungle Scout, internal marketplace dashboards) to extract actionable insights.

EXPERIENCE SKILLS & QUALIFICATION:

• Bachelor’s degree in business administration, Marketing, E-commerce, or a related field.
• 3 plus years of experience in Key Account Management, Sales, or Business Development, specifically within the e-commerce sector. Proven track record of managing and growing major online accounts
• Deep understanding of e-commerce fundamentals, supply chain logistics, and marketplace algorithms.
• Strong negotiation, analytical, and communication skills. High proficiency in Microsoft Excel (pivot tables, v-lookups) and presentation software.