Key Account Manager - Aerospace & Defence

DSJ Global; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

DSJ Global is partnering with a leading logistics provider to recruit a Key Account Manager for Aerospace & Defence based in Abu Dhabi. The role focuses on managing strategic customer relationships, driving revenue growth, and delivering exceptional service within a complex, international supply chain environment.

The successful candidate will collaborate with commercial, operational, and solution teams to exceed customer expectations, lead reviews, and optimize performance across freight,

Qualifications

• Experience in Key Account Management within logistics and supply chain.
• Strong commercial mindset with a proven ability to grow existing customer relationships.
• Operational experience within freight forwarding, transportation, supply chain management, or contract logistics.
• Excellent stakeholder management and communication skills.
• Experience serving Aerospace & Defence customers is advantageous but not essential.

Responsibilities

• Manage a portfolio of key Aerospace & Defence customer accounts.
• Develop and execute strategic account growth plans.
• Build relationships with senior customer stakeholders and decision-makers.
• Identify opportunities for revenue growth, contract expansion, and service enhancement.
• Lead customer reviews, performance discussions, and business planning activities.
• Act as the primary escalation point for customer issues and service challenges.
• Work closely with operational teams to ensure seamless service delivery and KPI achievement.
• Support pricing discussions, contract renewals, and commercial negotiations.
• Coordinate internal stakeholders across freight, transport, warehousing, customs, and value-added services.
• Monitor market developments and communicate industry insights to customers and internal teams.

Job description

Key Account Manager - Aerospace & Defence

About the Company

Our client is a leading international logistics and supply chain provider with a strong presence across freight forwarding, transportation, contract logistics, and integrated supply chain solutions. Operating across multiple global markets, the business partners with some of the world's most recognised aerospace, defence, industrial, and technology organisations to deliver resilient, time-critical, and highly specialised logistics solutions.

With continued investment in its Aerospace & Defence vertical, the company is focused on building strategic customer partnerships, driving operational excellence, and supporting complex global supply chains in an increasingly demanding market.

The Opportunity

Our client is seeking a Key Account Manager - Aerospace & Defence to manage and develop strategic customer relationships within this specialist sector.

This role is ideal for someone who combines strong commercial acumen with a solid operational background in logistics. The successful candidate will act as a trusted advisor to customers, ensuring exceptional service delivery while identifying opportunities to grow account revenue and strengthen long-term partnerships.

You will collaborate closely with commercial, operational, and solution teams to ensure customer expectations are not only met but exceeded.

Key Responsibilities

• Manage a portfolio of key Aerospace & Defence customer accounts.
• Develop and execute strategic account growth plans.
• Build relationships with senior customer stakeholders and decision-makers.
• Identify opportunities for revenue growth, contract expansion, and service enhancement.
• Lead customer reviews, performance discussions, and business planning activities.
• Act as the primary escalation point for customer issues and service challenges.
• Work closely with operational teams to ensure seamless service delivery and KPI achievement.
• Support pricing discussions, contract renewals, and commercial negotiations.
• Coordinate internal stakeholders across freight, transport, warehousing, customs, and value-added services.
• Monitor market developments and communicate industry insights to customers and internal teams.

Candidate Profile

• Experience in Key Account Management, Strategic Account Management, Customer Success, or Business Development within logistics and supply chain.
• Strong commercial mindset with a proven ability to grow existing customer relationships.
• Operational experience within freight forwarding, transportation, supply chain management, or contract logistics.
• Ability to translate operational challenges into commercial opportunities.
• Experience serving Aerospace & Defence customers is advantageous but not essential.
• Strong stakeholder management and communication skills.
• Customer-focused approach with a passion for delivering exceptional service.
• Comfortable engaging with both operational teams and senior leadership stakeholders.
• Analytical mindset with the ability to interpret performance data and drive continuous improvement initiatives.

Why Join?

• Join a growing organisation with ambitious plans within the Aerospace & Defence sector.
• Take ownership of strategic customer relationships with significant commercial responsibility.
• Work within a collaborative environment that values both operational expertise and commercial thinking.
• Exposure to complex, international supply chain solutions and high-profile customers.
• Excellent opportunities for professional development and long-term career progression.

This position would suit an individual who enjoys balancing customer relationship management, commercial growth, and operational problem-solving, and who is looking to make a tangible impact within a specialist and strategically important industry vertical.