Key Account Manager

Vibes Staffing; Dubai; On-site; AED 167,000 - 279,000; Full time

Job summary

Vibes Events, part of WHX Healthcare within Informa Markets’ World Healthcare Week portfolio, seeks a commercially driven Account Manager to manage exhibitor accounts, pursue new business, and attend shows in Dubai. You will meet clients face to face, drive retention and revenue growth, and collaborate with cross‑functional teams.

Based in Dubai with an immediate start and a contract through 31 January 2027, the role involves on-site event activity, CRM usage, and close coordination with

Qualifications

• Bachelor’s degree in a relevant field.
• Proven exhibition sales experience with a target-driven mindset.
• Excellent verbal and written English communication.
• Arabic language skills are an advantage.
• Knowledge of healthcare sector beneficial.

Responsibilities

• Achieve and exceed revenue targets for assigned events.
• Build and maintain strong relationships with existing clients throughout the event cycle.
• Provide on-site account management at shows to ensure exhibitor satisfaction.
• Prospect for and generate new business opportunities within the assigned geography and sector.
• Maintain accurate CRM records and collaborate with marketing and finance to maximise client experience.

Skills

Account management

New business development

Client relationship management

Communication in English

Interpersonal skills

Education

Bachelor’s Degree in a relevant field

Tools

Salesforce CRM

Job description

Vibes Events is seeking a commercially driven Account Manager to join the team at WHX Healthcare (part of Informa Markets’ World Healthcare Week portfolio). In this role, you will be responsible for managing and growing a portfolio of existing exhibitor accounts while actively developing new business opportunities. You will meet clients face to face, attend shows, and be evaluated on both account retention and new revenue growth.

Location: Informa Markets – WHX Healthcare (One Central, World Trade Centre 2, Dubai)

Reporting To: Head of Sales – WHX Healthcare

Contract Duration: Immediate Start – Until 31 January 2027

Working Days: Monday to Friday, 9:00 AM – 6:00 PM (Saturday & Sunday Off)

What You'll Do

Account Management & Customer Retention

• Achieve and exceed set revenue targets for assigned products and events within agreed timelines
• Build and maintain strong relationships with existing clients throughout the full event cycle
• Provide on-site account management at shows to ensure high levels of exhibitor satisfaction

New Business Development

• Prospect for and generate new business opportunities within the assigned geography and sector
• Develop additional revenue streams including sponsorship and non-square metre opportunities
• Conduct effective client meetings and calls each week, monitoring and researching the market using online resources

Reporting, CRM & Cross-Functional Collaboration

• Maintain accurate and timely records of all sales activities and client interactions in the CRM system
• Complete regular updates on sales progress and assist the finance team with revenue collection
• Work cross-functionally with marketing and internal teams to provide market intelligence and maximise client experience

What We Are Looking For

• Bachelor’s Degree in a relevant field
• Demonstrated experience in exhibition sales, with a target-driven and results-oriented mindset
• Strong interpersonal skills with effective verbal and written English communication abilities
• Commercial awareness and proficiency in business software; Salesforce CRM experience is highly desirable
• Understanding of exhibition production and event cycles is an advantage; knowledge of the healthcare sector is beneficial
• Arabic language skills are an advantage

Additional Information

• Immediate start required; contract runs until 31 January 2027.
• Candidates must hold a valid UAE visa and Emirates ID; a Labour Card will be provided.
• Candidates must hold their own valid medical insurance, as this is required for the Labour Card application.