Key Account Manager

UniqPay; Dubai; On-site; AED 300,000 - 460,000; Full time

Job summary

UniqPay is seeking a Key Account Manager to own the relationships with our largest merchants and drive their growth, retention, and overall health. You will define the first quarterly business review, set healthy account standards, and partner directly with the CEO on major decisions.

You will grow the volume by identifying expansion opportunities, support pricing and renewals, and liaise with Product, Operations, and Finance to deliver merchant value.

Qualifications

• 5+ years in account management, customer success, or commercial roles.
• Experience with enterprise or key accounts in payments/fintech/SaaS.
• Knowledge of payment economics including pricing, interchange and settlement cycles.
• Proven track record of growing account revenue and renewing contracts under pressure.
• Excellent written and verbal communication, boardroom-ready.
• Proficiency with CRM systems and building data-driven reviews.

Responsibilities

• Own the portfolio: manage relationships for UniqPay top merchants, monitor commercial health and growth.
• Identify expansion opportunities inside each account: new corridors, payment methods, business units.
• Design and run quarterly business reviews using data that matters to merchants.
• Spot churn risk early and build effective save plans.
• Coordinate with Product, Operations, and Finance; relay merchant needs back clearly.
• Lead pricing and contract renewal conversations within CEO and CFO framework.
• Maintain accurate account plans, pipeline notes, and forecast data in CRM.

Skills

Account management

Customer success

Commercial acumen

Payment economics

Revenue growth

Boardroom communication

CRM proficiency

Education

Bachelor degree in Business/Finance or related field

Tools

CRM systems

Spreadsheets

Job description

About The Role

We are looking for a Key Account Manager to own the relationships that matter most: UniqPay largest merchants. You are the commercial face of the platform for a small portfolio of high-value accounts, responsible for their growth, retention, and overall health. When a key merchant thinks of UniqPay, they think of you.

At a pre‑launch company there is no account management playbook to inherit. You will write the first quarterly business review, define what a healthy account looks like, and set the standard every future account manager is measured against. The CEO is your direct partner in every major account decision.

What you will do

• Own the portfolio: Manage the full relationship for UniqPay top merchants: commercial health, growth plans, and satisfaction.
• Grow the volume: Identify expansion opportunities inside each account: new corridors, new payment methods, new business units.
• Run the rhythm: Design and run the quarterly business review cadence, with data the merchant actually cares about.
• Defend the revenue: Spot churn risk early, build save plans, and elevate commercial threats to the CEO with a recommendation.
• Be the voice inside: Carry merchant needs into Product, Operations, and Finance, and carry honest answers back.
• Negotiate renewals: Lead pricing and contract renewal conversations within the commercial framework agreed with the CEO and CFO.
• Keep the record straight: Maintain accurate account plans, pipeline notes, and forecast data in the CRM.

Who you are

• Experience: 5 or more years in account management, customer success, or commercial roles, with at least 2 years handling enterprise or key accounts in payments, fintech, or SaaS.
• Domain knowledge: Working command of payment economics: pricing, interchange and scheme fees, settlement cycles, and what makes a merchant integration sticky.
• Commercial instinct: A track record of growing account revenue and renewing contracts under pressure.
• Communication: Boardroom ready in person and in writing, and equally comfortable on a late night call when something breaks.
• Tools: Fluent with CRM systems, spreadsheets, and building a business review deck from raw data.
• Judgement: Knows when to give something away to protect a relationship, and when to hold the line.
• Education: A bachelor degree in Business, Finance, or a related field, or the commercial record that makes the degree beside the point.

Bonus points if

• You have managed merchants across more than one market or corridor.
• You have saved an account everyone else had written off, and can walk through how.
• You speak a language our merchant base speaks beyond English.

Where this role goes

This seat grows into Head of Account Management as the merchant base scales: more accounts, a team of account managers under you, and a direct hand in commercial strategy. You are not joining an account team. You are founding one.