Account Manager

Paymob; Dubai; Hybrid; AED 120,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work model

Career coaching

Cross-border collaboration

Job summary

Paymob, a leading FinTech, seeks an Account Manager to manage a portfolio of merchant accounts and build lasting relationships. You will drive product adoption, monitor performance, and coordinate across internal teams to ensure a seamless client experience and sustainable growth.

The role requires 2–4 years in account-related roles, strong communication, and a commercial mindset. Arabic is a plus, and a hybrid work model is offered.

Qualifications

• 2–4 years of experience in Account Management or similar client-facing roles.
• Strong focus on relationship building and retention.
• Experience in upselling, cross-selling, and revenue opportunities.

Responsibilities

• Manage and maintain a portfolio of merchant accounts as the primary contact.
• Build long-term relationships to drive merchant satisfaction and growth.
• Monitor performance and usage to identify trends and opportunities.
• Identify upsell and cross-sell opportunities across Paymob products and services.
• Conduct regular business reviews and share insights with merchants.
• Coordinate with Sales, Product, and Operations to resolve issues.
• Gather feedback to support product and service improvements.
• Support merchants with adoption of new features and services.
• Prepare account reports and performance updates.
• Identify risks and opportunities to support revenue growth.

Skills

Portfolio management

Relationship building

Upselling

Analytical skills

FinTech knowledge

English communication

Education

Bachelor's degree in Business/Economics

Job description

About Paymob

Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone. We’re proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, Saudi, UAE, and Oman. We foster a value driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.

Job Purpose

Manage and grow a portfolio of merchant accounts by building strong, long-term relationships, ensuring a seamless client experience, and identifying opportunities to increase product adoption and transaction volumes. The Account Manager acts as the key link between merchants and internal teams, supporting retention, satisfaction, and sustainable business growth.

RESPONSIBILITIES

• Manage and maintain a portfolio of merchant accounts, serving as their primary point of contact.
• Build strong, long-term relationships to drive merchant satisfaction, retention, and growth.
• Monitor account performance, transaction volumes, and product usage to identify trends and opportunities.
• Identify and drive upselling and cross-selling opportunities across Paymob’s products and services.
• Conduct regular business reviews and share performance insights and recommendations with merchants.
• Coordinate with Sales, Product, Operations, and other internal teams to resolve merchant issues efficiently.
• Gather and communicate merchant feedback to support product and service improvements.
• Support merchants with the implementation and adoption of new products, features, and services.
• Prepare and maintain account reports, performance updates, and relevant documentation.
• Proactively identify account risks and opportunities to support sustainable revenue and transaction growth.

REQUIREMENTS

• 2:4 years of experience in Account Management, Customer Success, Relationship Management, or a similar client-facing role.
• Proven experience managing and growing a portfolio of clients or merchants, with a strong focus on relationship building and retention.
• Strong commercial mindset with experience in account growth, upselling, cross-selling, and identifying revenue opportunities.
• Good analytical skills with experience in performance tracking, reporting, data interpretation and basic forecasting.
• Experience within FinTech, payments, banking, SaaS, or technology is highly preferred.
• Strong communication, negotiation, and stakeholder management skills.
• Excellent written and spoken English; Arabic is a plus.
• Strong organizational and time-management skills with the ability to manage multiple accounts and priorities simultaneously.
• Bachelor’s degree in Business, Finance, Economics, or a related field; relevant certifications are a plus.

BENEFITS

• We offer competitive compensation packages and performance driven incentive programs.
• We offer a flexible hybrid work model that supports both in office collaboration and remote productivity.
• We invest in continuous career coaching to support your growth and long-term development.
• We collaborate across borders, embracing diversity and shared success.