Key Account Manager

Peergrowth Consultancy Co.; Dubai; On-site; AED 150,000 - 230,000; Full time

Job summary

Peergrowth Consultancy Co. in Dubai is seeking a results-driven Key Account Executive with a strong background in HORECA to manage and grow key client accounts, identify new business opportunities, and ensure excellent customer satisfaction.

You will work closely with hospitality professionals to understand chefs’ requirements and coordinate with internal teams for tailored product solutions while driving revenue across hotels, restaurants, catering, and institutional buyers.

Qualifications

• 3 years of experience in sales/account management within the HORECA sector.
• Bachelor's degree in Business Administration or related field.
• Proven ability to manage multiple high-value accounts and negotiate effectively.
• Excellent communication and negotiation skills.
• UAE driving license preferred (if applicable).

Responsibilities

• Account Management: Develop and maintain relationships with key HORECA clients including hotels, restaurants, catering companies and institutional buyers.
• Sales & Revenue Growth: Achieve sales targets through upselling, cross-selling and introducing new product lines.
• Client Servicing: Act as the primary point of contact for clients, handle inquiries and resolve issues to ensure satisfaction.
• Product Customization: Collaborate with chefs and kitchen staff to tailor product solutions.
• Business Development: Identify new opportunities within existing accounts and new clients in HORECA.
• Forecasting & Reporting: Track sales performance and present updates to the sales management team.

Skills

Relationship management

HORECA sales

Negotiation

CRM

Account management

Communication

Education

Bachelor's degree in Business Administration

Tools

CRM tools

MS Office

Job description

We are looking for a resultsdriven Key Account Executive with a strong background in the HORECA (Hotels Restaurants and Catering) sector. The ideal candidate will be responsible for managing and growing key client accounts maintaining strong relationships identifying new business opportunities and ensuring high levels of customer satisfaction. Experience in food service sales understanding chefs requirements and working with hospitality professionals is essential.

Key Responsibilities:

• Account Management: Develop and maintain strong relationships with key HORECA clients including hotels restaurants catering companies and institutional buyers.
• Sales & Revenue Growth: Achieve sales targets through upselling crossselling and introducing new product lines to existing accounts.
• Client Servicing: Act as the primary point of contact for clients handling inquiries feedback and resolving issues promptly to ensure high customer satisfaction.
• Product Customization: Collaborate with chefs and kitchen staff to understand specific requirements and coordinate with internal teams for tailored product solutions.
• Business Development: Identify new opportunities within existing accounts and potential new clients in the HORECA channel.
• Forecasting & Reporting: Track sales performance prepare account reports analyze trends and present updates to the sales management team.
• Coordination: Work closely with logistics R&D production and quality teams to ensure timely delivery and product excellence.
• Market Intelligence: Stay informed on industry trends competitor activities and market demands to recommend strategic actions.
• Tender & Contract Management: Participate in tender processes and maintain relationships with contractbased clients.

Requirements:

• Bachelors degree in Business Administration Hospitality Marketing or a related field.
• 3 years of experience in sales/account management within the HORECA sector.
• Proven ability to manage multiple highvalue accounts.
• Excellent communication and negotiation skills.
• Strong organizational and followup abilities.
• Proficient in MS Office and CRM tools.
• UAE driving license preferred (if applicable).
• Passion for food and hospitality is a plus.