IT Systems Support Engineer: End-User & Endpoint Expert

Teksalah LLC; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Teksalah LLC in Dubai is seeking an IT Support Specialist to deliver L1–L2 support for desktops, laptops, printers, and peripherals, and to troubleshoot OS issues on Windows and macOS. You will configure user accounts, Outlook/Office 365, VPN, MFA, and endpoints, coordinate with network teams for escalations, and ensure SLA targets are met through precise ticket documentation and timely resolutions.

Strong communication, problem‑solving, and customer service mindset are essential in a fast-paced

Qualifications

• Strong knowledge of Windows 10 and 11.
• Basic Windows Server knowledge.
• Microsoft 365, Outlook and basic Active Directory user management.
• Basic networking skills: IP, DNS, DHCP, Wi‑Fi.
• Printer and peripheral troubleshooting.
• Remote support tools and antivirus endpoint management.
• Good communication skills.
• Problem‑solving ability.
• Customer service mindset.
• Ability to work under pressure.

Responsibilities

• Provide L1 and L2 support for desktops, laptops, printers and peripherals.
• Troubleshoot hardware and software-related issues.
• Resolve operating system issues on Windows and Mac.
• Install, configure and maintain end-user systems.
• Create and manage user accounts; password reset and access troubleshooting.
• Configure email accounts in Outlook and Office 365.
• Install and troubleshoot business applications.
• Support Microsoft Office and Office 365 applications.
• Perform software upgrades and patching.
• Troubleshoot LAN, Wi‑Fi and VPN connectivity issues.
• Coordinate with network teams for escalations.
• Install antivirus and endpoint security; ensure compliance with IT policies.
• Support MFA, VPN and endpoint protection.
• Handle incidents and service requests through ticketing systems.
• Maintain proper documentation and update tickets.
• Meet SLA response and resolution timelines.
• Coordinate with vendors for repairs, replacements and support.

Skills

Windows 10/11

Windows Server

Microsoft 365

Outlook

Active Directory

IP, DNS, DHCP

Wi‑Fi networking

VPN

Remote support

Enduser support

Communication skills

Problem solving

Customer service

Pressure handling

Tools

Office 365 admin tools

Ticketing systems

Antivirus/Endpoint security tools

Job description

Teksalah LLC in Dubai is seeking an IT Support Specialist to deliver L1–L2 support for desktops, laptops, printers, and peripherals, and to troubleshoot OS issues on Windows and macOS. You will configure user accounts, Outlook/Office 365, VPN, MFA, and endpoints, coordinate with network teams for escalations, and ensure SLA targets are met through precise ticket documentation and timely resolutions.

Strong communication, problem‑solving, and customer service mindset are essential in a fast-paced