IT Support Technician (Audio-Visual)

1st-jobs.com; Abu Dhabi; Presencial; AED 45.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Paid annual leave

Flight allowance

Descripción de la vacante

1st-jobs.com is seeking a hands-on IT Support Technician with AV experience in Abu Dhabi, UAE. The role focuses on day-to-day technical support, hardware troubleshooting, and AV system assistance.

Responsibilities include providing L1/L2 support, maintaining AV setups, and documenting resolutions while ensuring privacy and security across client environments. Fluent English and customer service are essential.

Formación

• Experience in IT technical support and basic AV troubleshooting.
• Strong knowledge of Windows and macOS environments.
• Familiar with TCP/IP, Wi‑Fi networking, and AV signal flows.
• Excellent spoken English and customer-service skills.

Responsabilidades

• Provide prompt L1/L2 technical support for desktop hardware, software, network connectivity, and peripherals.
• Troubleshoot, maintain, and operate integrated audio-visual systems, conferencing setups, and display equipment.
• Perform routine preventative maintenance checks on IT and AV hardware to prevent downtime.
• Document support tickets, hardware inventories, and technical resolutions accurately.
• Maintain strict privacy, data security, and discretion across all client environments.

Conocimientos

IT support

AV troubleshooting

Windows

macOS

Networking (TCP/IP)

Customer service

Descripción del empleo

1st-jobs.com is currently recruiting a hands-on IT Support Technician with Audio-Visual (AV) experience on behalf of a private client in Abu Dhabi, UAE.

We are seeking a responsive, detail-oriented technician to provide day-to-day technical support, hardware troubleshooting, and AV system assistance.

Key Responsibilities:

• Provide prompt L1/L2 technical support for desktop hardware, software, network connectivity, and peripherals.
• Troubleshoot, maintain, and operate integrated audio-visual systems, conferencing setups, and display equipment.
• Perform routine preventative maintenance checks on IT and AV hardware to prevent downtime.
• Document support tickets, hardware inventories, and technical resolutions accurately.
• Maintain strict privacy, data security, and discretion across all client environments.

Qualifications & Requirements:

• Proven experience in IT technical support and basic audio-visual equipment troubleshooting.
• Solid understanding of Windows/macOS environments, basic networking (TCP/IP, Wi-Fi), and AV signal flows (HDMI, audio routing).
• Good command of spoken English with strong customer service and problem-solving skills.
• Ability to work calmly under pressure and adapt to high-standard client expectations.

Benefits & Compensation:

• Monthly salary range: AED 4,000.00 – AED 5,000.00 per month (commensurate with experience).
• Comprehensive medical insurance coverage.
• Paid annual leave and flight allowance as per company policy.