IT Support Specialist: First-Line Tech Troubleshooter

Smartline Information Technology

Umm Al Quwain

On-site

AED 78,000 - 123,000

Full time

9 days ago

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Job summary

Smartline Information Technology in the United Arab Emirates seeks an IT Technical Support professional to be the first point of contact for staff, resolving hardware and software issues and ensuring systems run smoothly. You will troubleshoot, install, configure, and upgrade IT systems while documenting resolutions and maintaining security and performance.

You will collaborate with the IT team, guide end-users through basic troubleshooting, and help deploy applications and system upgrades

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field.
Minimum 2 years in IT technical support or helpdesk roles.
Strong knowledge of IT hardware, operating systems, and networking basics.
Excellent problem-solving abilities with attention to detail.

Responsibilities

Provide first-level technical support and assistance to employees for IT issues.
Diagnose and troubleshoot software and hardware related problems effectively.
Manage installations, configurations, and upgrades of IT systems and equipment.
Document all reported issues and resolutions in the ticketing system accurately.
Monitor and maintain IT infrastructure to ensure optimal performance and security.
Assist in deploying new applications and systems across the organization.
Train and guide end-users on basic troubleshooting and IT system usage.
Collaborate with other IT team members for complex technical escalations.
Stay updated on the latest industry trends and technologies in IT support.
Ensure compliance with company policies and best practices in IT operations.
Conduct regular backups and ensure data integrity across the network.
Participate in the development and testing of new IT support methodologies.