IT Support & Systems Troubleshooter

Depa Interiors; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Depa Interiors is seeking an IT Support professional in the United Arab Emirates to assist users with hardware, software, and network issues. The role involves installing and configuring systems, maintaining equipment, and ensuring security compliance.

You will troubleshoot problems, manage user accounts, monitor performance, and document actions in the ticketing system. Minimum qualifications include 3 years of IT experience and strong communication skills.

Qualifications

• 3 years of IT experience in support or related field.
• Strong problem-solving and communication skills.
• Familiarity with hardware, software, OS, networking basics, and security awareness.

Responsibilities

• Provide technical support to users via phone, email, or in person.
• Install and configure computers, printers, OS, and applications.
• Troubleshoot system, network, and software issues to minimize downtime.
• Maintain IT equipment through routine maintenance and repairs.
• Manage user accounts, passwords, and access permissions.
• Monitor system performance and report issues for resolution.
• Document incidents and solutions in the help desk system.
• Ensure security updates and antivirus protection per policy.

Skills

Technical support

Troubleshooting

Customer service

IT security basics

Job description

Depa Interiors is seeking an IT Support professional in the United Arab Emirates to assist users with hardware, software, and network issues. The role involves installing and configuring systems, maintaining equipment, and ensuring security compliance.

You will troubleshoot problems, manage user accounts, monitor performance, and document actions in the ticketing system. Minimum qualifications include 3 years of IT experience and strong communication skills.