IT Support & Hospitality Tech Specialist

Al Zorah Beach Resort; Ajman; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Work visa

Medical insurance

Annual leave

Complimentary accommodation

Transportation

Employee meals

Uniform and dry-cleaning

Learning and development

Job summary

Al Zorah Beach Resort is seeking an IT Officer to support daily technology operations across the resort, ensuring systems and connectivity run smoothly for staff and guests.

The role emphasizes service orientation, problem solving, and discretion, with experience in IT support or hospitality tech and familiarity with hotel platforms such as Opera, POS, and access control. The position is on-site in Ajman.

Qualifications

• Previous experience in IT support or hospitality technology is desirable.
• Solid knowledge of computer hardware, software, networking, printers, and user support.
• Familiarity with hotel systems such as Opera, POS, key card systems, or similar platforms is an advantage.
• Good spoken and written English.

Responsibilities

• Provide courteous and efficient first-level IT support to employees and departments across the resort.
• Assist authorised users with hotel systems, applications, computers, printers, telephones, Wi‑Fi, and other IT equipment.
• Support basic troubleshooting for hardware, software, network connectivity, email, printers, POS terminals, and user access issues.
• Assist guests with internet access, in-room connectivity, and basic technology enquiries when required.
• Escalate unresolved technical issues to the IT Supervisor or relevant service provider.
• Coordinate timely repair and return to service of faulty IT equipment.
• Assist with the setup, installation, and maintenance of computers, laptops, printers, scanners, telephones, POS terminals, and related equipment.
• Follow required security procedures to help prevent unauthorised access to hotel systems and confidential information.

Skills

IT support

Customer service

Troubleshooting

English communication

Tools

Opera

POS systems

Key card systems

CCTV

Printers

Wi‑Fi

Job description

Al Zorah Beach Resort is seeking an IT Officer to support daily technology operations across the resort, ensuring systems and connectivity run smoothly for staff and guests.

The role emphasizes service orientation, problem solving, and discretion, with experience in IT support or hospitality tech and familiarity with hotel platforms such as Opera, POS, and access control. The position is on-site in Ajman.