IT Support Engineer

HUMAN-AI-Z Nexus Technology; Dubai; Hybrid; AED 89,000 - 156,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology is seeking an IT Support specialist to provide end-user and remote assistance, diagnose issues, and maintain systems and networks in Dubai. The role emphasizes hardware and software troubleshooting, documentation, and adherence to IT security standards.

The candidate will install and configure computer systems, monitor performance, perform backups, and coordinate with vendors to resolve technical issues while supporting a team-driven environment.

Qualifications

• Bachelor’s degree or diploma in IT, Computer Science, or a related field.
• Proven experience in IT support or a similar technical role.
• Strong knowledge of operating systems, networking, and hardware troubleshooting.
• Familiarity with LAN/WAN, routers, switches, and basic network security.
• Good problem-solving and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide IT and network support to end users onsite and remotely.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems, apps, and peripherals.
• Monitor network performance and ensure system availability.
• Perform regular system maintenance, updates, and backups.
• Coordinate with vendors and internal teams to resolve issues.
• Maintain IT documentation, procedures, and asset records.
• Provide technical guidance and support to users as needed.

Skills

Operating systems

Networking

Hardware troubleshooting

Communication skills

Teamwork

Education

Bachelor’s degree or diploma in IT

Job description

• Provide IT and network support to end users, both onsite and remotely
• Diagnose and troubleshoot hardware, software, and network-related issues
• Install, configure, and maintain computer systems, applications, and peripherals
• Monitor network performance and ensure system availability and reliability
• Perform regular system maintenance, updates, and backups
• Coordinate with vendors and internal teams to resolve technical issues
• Maintain accurate IT documentation, procedures, and asset records
• Ensure compliance with IT policies and security standards
• Provide technical guidance and support to users as needed

Desired Candidate Profile

• Bachelor’s degree or diploma in IT, Computer Science, or a related field
• Proven experience in IT support or a similar technical role
• Strong knowledge of operating systems, networking, and hardware troubleshooting
• Familiarity with LAN/WAN, routers, switches, and basic network security
• Good problem-solving and communication skills
• Ability to work independently and as part of a team