IT Support & Automation Specialist (m/f/d)

BeWunder; Dubai; On-site; AED 167,400 - 256,680; Full time

Benefits offered by this job

Medical Insurance (UnifiedCAT Silver)

Daily lunches in Dubai office canteen

Annual flight allowance

Team engagement initiatives

Job summary

BeWunder is seeking an IT Support & Automation Specialist to ensure smooth operation of our IT environment and drive automation of internal workflows. The role combines end-user IT support with systems integration, automation, and process optimization.

You will handle Windows/macOS support, Microsoft 365 suites, Intune management, and basic WordPress administration while contributing to AI-powered tooling adoption.

Qualifications

• 3+ years of experience in IT support, systems administration, or a similar technical role.

Responsibilities

• Provide first-line IT support for Windows, macOS, Microsoft 365, and workplace technologies.

Skills

Windows & macOS

Microsoft 365

Azure AD / Entra ID

REST APIs & JSON

Automation platforms

Power Automate

WordPress

HTML/CSS/JavaScript

Git & CI/CD basics

Python

Tools

Microsoft Intune

Jira

WordPress CMS

Git

Job description

Your mission

As an IT Support & Automation Specialist, you will play a key role in ensuring the smooth operation of BeWunder IT environment while supporting the continuous improvement of our internal systems and workflows. This is a hands‑on position combining end-user IT support with systems integration, automation, and process optimization.

Your Key Responsibilities

IT Support & Workplace Technology

• Provide first‑line IT support for Windows, macOS, Microsoft 365, and workplace technologies.
• Manage user accounts, devices, system access, and employee onboarding/offboarding.
• Maintain device compliance and support requests through our IT service management platform.

Systems Integration & Automation

• Support and maintain integrations between core business platforms (e.g., Microsoft 365, Personio, Float, Jira).
• Troubleshoot integrations, APIs, and automated workflows to ensure reliable system performance.
• Develop and enhance low‑code automations to streamline business processes and improve operational efficiency.

Website & Technical Administration

• Support the maintenance and administration of the corporate WordPress website, including user management, updates, and basic troubleshooting.

Continuous Improvement

• Contribute to the continuous improvement of IT systems, documentation, and internal processes.
• Support version control, deployment activities, and the adoption of AI‑powered tools and emerging technologies to enhance productivity.

Your profile

• 3+ years of experience in IT support, systems administration, or a similar technical role.
• Strong knowledge of Windows and macOS environments.
• Experience supporting Microsoft 365, Microsoft Entra ID (Azure AD), Exchange Online, Teams, OneDrive, and SharePoint.
• Hands‑on experience with Microsoft Intune and endpoint management.
• Good understanding of REST APIs, JSON, OAuth authentication, and modern system integrations.
• Experience working with automation platforms such as n8n, Power Automate, or similar workflow tools.
• Familiarity with Git version control and basic CI/CD principles.
• Experience administering WordPress websites.
• Basic knowledge of HTML, CSS, and JavaScript.
• Python knowledge is highly desirable.
• Understanding of XML, CSV, webhooks, and data mapping concepts.
• Knowledge of PHP and SOAP integrations would be an advantage.
• Strong analytical and problem‑solving skills with excellent attention to detail.
• Excellent communication skills and the ability to explain technical concepts to non‑technical users.
• A proactive, service‑oriented mindset with the ability to manage multiple priorities in a fast‑paced environment.
• Experience working with AI tools and leveraging automation to improve productivity is highly desirable.
• Fluent English is essential.

Why us?

• UnifiedCAT A Silver Premium Medical Insurance provided as standard to all team members – yes, you read that correctly, we all enjoy the same insurance category benefits!
• Complimentary lunches provided daily in our Dubai office canteen.
• Team Engagement Initiatives – team‑building activities, health and wellness drives, etc.
• Team Socials – team BBQs, season opening and closing parties.
• Worker’s Compensation and Accident Insurance.
• Annual Flight Allowance.
• Recruitment Referral Bonus Scheme for team members who refer successful applicants for our open positions.
• Project Referral Bonus Scheme for team members who refer successful project leads.
• The opportunity to work in an international and multi‑cultural team with collaboration across our offices in the Middle East and Europe.
• Collaborative and motivated working environment.
• Trusting and partnership‑based cooperation across all units.
• An innovative and growth‑oriented company with a matrix organizational structure and an open corporate culture.

About Us

BeWunder is your turnkey partner specializing in Event Production and Spatial Experiences.

We create inspiring and unforgettable experiences for our clients and their guests. Our renowned and highly‑skilled team of industry experts in both live events and permanent construction is well‑versed in bridging the gap between vision and reality. We design, deliver and service complex, challenging, and large‑scale projects in the field of museums and exhibitions, EXPO and brand pavilions, visitor and experience centers, digital art spaces, live events – both corporate and sporting, as well as conferences and multimedia shows.

Our passion lies in producing multisensory and immersive experiences, a perfect blend of new technologies and content, staged lighting and interactive elements.

With our international track record in Europe, the Middle East and Asia, we are perfectly positioned to realize exceptional projects for our clients around the globe, from initial concept design through to final installation and beyond!