IT Support & Automation Specialist (mfd)

BeWunder; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Medical Insurance

Daily lunches

Team events

Annual flight allowance

Referral bonuses

International team collaboration

Job summary

BeWunder in Dubai is seeking an IT Support & Workplace Technology professional to ensure smooth operation of the IT environment and drive automation across internal systems. You will handle first-line support, device management, and onboarding, while also integrating systems and building low-code automations.

Ideal candidates will have 3+ years in IT support, strong Windows/macOS knowledge, and experience with Microsoft 365, Entra ID, Exchange Online, Teams, OneDrive and WordPress.

Qualifications

• 3 years of experience in IT support, systems administration or a similar technical role.
• Strong knowledge of Windows and macOS environments.
• Experience supporting Microsoft 365, Microsoft Entra ID (Azure AD), Exchange Online, Teams, OneDrive and SharePoint.
• Hands-on experience with Microsoft Intune and endpoint management.
• Good understanding of REST APIs, JSON, OAuth authentication and modern system integrations.
• Experience working with automation platforms such as n8n, Power Automate or similar workflow tools.
• Familiarity with Git version control and basic CI/CD principles.
• Experience administering WordPress websites.
• Basic knowledge of HTML, CSS, and JavaScript.
• Python knowledge is highly desirable.
• Understanding of XML, CSV, webhooks and data mapping concepts.
• Knowledge of PHP and SOAP integrations would be an advantage.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• A proactive service-oriented mindset with the ability to manage multiple priorities in a fast-paced environment.
• Experience working with AI tools and leveraging automation to improve productivity is highly desirable.
• Fluent English is essential.

Responsibilities

• Provide first-line IT support for Windows, macOS, Microsoft 365 and workplace technologies.
• Manage user accounts, devices, system access and employee onboarding/offboarding.
• Maintain device compliance and support requests through our IT service management platform.
• Support and maintain integrations between core business platforms (e.g. Microsoft 365, Personio, Float, Jira).
• Troubleshoot integrations, APIs and automated workflows to ensure reliable system performance.
• Develop and enhance low-code automations to streamline business processes and improve operational efficiency.
• Support the maintenance and administration of the corporate WordPress website including user management, updates and basic troubleshooting.
• Contribute to the continuous improvement of IT systems documentation and internal processes.
• Support version control deployment activities and the adoption of AI-powered tools and emerging technologies to enhance productivity.

Skills

Windows

macOS

Microsoft 365

Azure AD

Intune

REST APIs

Git

WordPress

Automation tools

Tools

Microsoft Intune

WordPress

Git

CI/CD basics

n8n

Power Automate

Job description

Your mission: As an IT Support & Automation Specialist you will play a key role in ensuring the smooth operation of BeWunder IT environment while supporting the continuous improvement of our internal systems and workflows. This is a hands‑on position combining end‑user IT support with systems integration, automation and process optimization.

Working closely with colleagues across the business you will provide first‑line technical support, maintain workplace technologies, manage user access and devices and contribute to the development and maintenance of integrations between our core business platforms. You will also help identify opportunities to automate manual processes, improve efficiency and support the evolution of our digital workplace.

This role is ideal for someone who enjoys solving technical challenges working across multiple technologies and combining operational IT support with modern automation tools.

IT Support & Workplace Technology

• Provide first‑line IT support for Windows, macOS, Microsoft 365 and workplace technologies.
• Manage user accounts, devices, system access and employee onboarding/offboarding.
• Maintain device compliance and support requests through our IT service management platform.

Systems Integration & Automation

• Support and maintain integrations between core business platforms (e.g. Microsoft 365, Personio, Float, Jira).
• Troubleshoot integrations, APIs and automated workflows to ensure reliable system performance.
• Develop and enhance low‑code automations to streamline business processes and improve operational efficiency.

Website & Technical Administration

• Support the maintenance and administration of the corporate WordPress website including user management, updates and basic troubleshooting.

Continuous Improvement

• Contribute to the continuous improvement of IT systems documentation and internal processes.
• Support version control deployment activities and the adoption of AI‑powered tools and emerging technologies to enhance productivity.

Your profile

• 3 years of experience in IT support, systems administration or a similar technical role.
• Strong knowledge of Windows and macOS environments.
• Experience supporting Microsoft 365, Microsoft Entra ID (Azure AD), Exchange Online, Teams, OneDrive and SharePoint.
• Hands‑on experience with Microsoft Intune and endpoint management.
• Good understanding of REST APIs, JSON, OAuth authentication and modern system integrations.
• Experience working with automation platforms such as n8n, Power Automate or similar workflow tools.
• Familiarity with Git version control and basic CI/CD principles.
• Experience administering WordPress websites.
• Basic knowledge of HTML, CSS, and JavaScript.
• Python knowledge is highly desirable.
• Understanding of XML, CSV, webhooks and data mapping concepts.
• Knowledge of PHP and SOAP integrations would be an advantage.
• Strong analytical and problem‑solving skills with excellent attention to detail.
• Excellent communication skills and the ability to explain technical concepts to non‑technical users.
• A proactive service‑oriented mindset with the ability to manage multiple priorities in a fast‑paced environment.
• Experience working with AI tools and leveraging automation to improve productivity is highly desirable.
• Fluent English is essential.

Why us

• Unified CAT A Silver Premium Medical Insurance provided as standard to all team members.
• Complimentary lunches provided daily in our Dubai office canteen.
• Team engagement initiatives: team‑building activities, health and wellness drives, etc.
• Team socials: BBQs, season opening and closing parties.
• Workers' Compensation and Accident Insurance.
• Annual flight allowance.
• Recruitment referral bonus scheme for team members who refer successful applicants for our open positions.
• Project referral bonus scheme for team members who refer successful project leads.
• The opportunity to work in an international and multi‑cultural team with collaboration across our offices in the Middle East and Europe.
• Collaborative and motivated working environment.
• Trusting and partnership‑based cooperation across all units.
• An innovative and growth‑oriented company with a matrix organization structure and an open corporate culture.

About us

BeWunder is your turnkey partner specializing in event production and spatial experiences. We create inspiring and unforgettable experiences for our clients and their guests. Our renowned and highly‑skilled team of industry experts in both live events and permanent construction is well‑versed in bridging the gap between vision and reality. We design, deliver and service complex large‑scale projects in the field of museums and exhibitions, EXPO and brand pavilions, visitor and experience centres, digital art spaces, live events – both corporate and sporting as well as conferences and multimedia shows. Our passion lies in producing multisensory and immersive experiences – a perfect blend of new technologies and content, staged lighting and interactive elements. With our international track record in Europe, the Middle East and Asia we are perfectly positioned to realise exceptional projects for our clients around the globe from initial concept design through to final installation and beyond.

Required Experience

IC