IT Specialist

Confidential; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A technology services company in Dubai is seeking an IT Specialist to provide first-line technical support and manage IT helpdesk operations. The ideal candidate will have a bachelor's degree in IT, strong problem-solving skills, and at least 3 years of experience. Responsibilities include troubleshooting hardware and software issues and administering Office 365. Strong communication skills in English are essential, as the role involves interaction with both internal teams and external clients.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• Minimum of 3 years' experience in the IT field.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide first-line technical support to employees via various channels.
• Troubleshoot and resolve hardware and software issues.
• Administer Office 365, Intune, and user management.

Skills

Technical support

Communication

Problem-solving

Active Directory

Office 365 administration

Education

Bachelor's degree in Computer Science or IT

CCNA or equivalent

Tools

Intune

Zendesk

Active Directory

Slack

Microsoft Teams

Zoom

Job description

We are seeking a proactive and technically skilled IT Specialist to join our growing team. The ideal candidate will be responsible for providing exceptional technical support, managing helpdesk operations, and ensuring smooth IT service delivery across the organization. Strong communication skills in English, both written and verbal, are essential, as the role involves frequent interaction with internal teams and external clients via email, phone, and support platforms.

Responsibilities

• Provide first-line technical support to employees via various channels (phone, email, chat).
• Troubleshoot and resolve hardware and software issues on desktops, laptops, mobile devices, and peripherals.
• Proven experience as an IT Helpdesk Specialist or similar role.
• Strong knowledge of Office 365 administration, including Exchange Online and SharePoint.
• Experience with Intune for device management and security.
• Familiarity with Apple Business Manager (ABM) and Apple device management.
• Proficiency in Active Directory user management, group policies, and permissions.
• Knowledge of DNS configuration and troubleshooting.
• Experience with web hosting platforms and domain management.
• Proficiency in Slack administration, Microsoft Teams administration, and Zoom administration.
• Familiarity with helpdesk ticketing systems such as Zendesk.
• Strong problem-solving and analytical abilities.
• Ability to work independently and prioritize tasks effectively.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• CCNA or equivalent networking knowledge.
• Excellent communication and interpersonal skills.
• Minimum of 3 years' experience in the IT field.