IT Specialist

FIVE Hotels & Resorts; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

FIVE Hotels & Resorts seeks an experienced IT Supervisor in the United Arab Emirates to lead hotel IT operations, ensuring robust systems, security, and high availability. The role focuses on delivering premium IT services within a dynamic hospitality environment and coordinating with stakeholders to meet business needs.

The ideal candidate has 6–8 years of supervisory IT experience in UAE, a degree in a related field, and certifications such as CompTIA A+, Network+, or MCSA.

Qualifications

• Minimum 6–8 years of supervisory experience in a high-volume environment within the UAE in a specialized IT role.
• Bachelor's Degree in Computer Science, Information Technology, or related field would be advantageous.
• Proven track record as an IT Specialist or similar in a hotel/hospitality setting to elevate FIVE's Gold Standard.
• Extensive knowledge of computer systems, networks, hardware and software.

Responsibilities

• Provide IT supervision and leadership across hotel IT operations.
• Troubleshoot and resolve technical issues promptly to minimize disruption.
• Manage projects and coordinate with vendors for IT infrastructure improvements.
• Ensure familiarity with hotel-specific applications and Property Management Systems.

Skills

Supervisory experience

IT knowledge

Troubleshooting

Project management

Security awareness

English communication

Can-do attitude

Networking fundamentals

Education

Bachelor's degree in Computer Science or related field

Tools

CompTIA A+

Network+

MCSA

Job description

Job description

Your Journey Starts Here.

This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.

Roles and Responsibilities

You Take Ownership. You Deliver With Precision.

You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output.

• A minimum of 6-8 years of Supervisory Experience in aHigh-Volume Environment within the UAE in a Specialised IT Role.
• A Bachelor's Degree in Computer Science, InformationTechnology, or a related field would be advantageous.
• An exquisite track record as an IT Specialist or in asimilar capacity within a hotel or Hospitality Environment, to elevate FIVE'sGold Standard to New Heights.
• Unparalleled knowledge of computer systems, networks,hardware, and software, with hand-crafted expertise in the field.
• Proficiency in troubleshooting and resolving technicalissues, adding a touch of first-in-class problem-solving to every task.
• Familiarity with Hotel-Specific Applications andProperty Management Systems is a plus.
• Proven experience in Project Management and theexceptional ability to handle multiple tasks simultaneously.
• Desirable certifications, such as CompTIA A+,Network+, or Microsoft Certified Solutions Associate (MCSA), signify anindustry-leading commitment to continuous improvement.
• A strong understanding of Industry Regulations isbeneficial.
• A Proactive Nature, coupledwith a meticulous Eye for Detail, ensuring every aspect of the Operation iscurated to perfection.
• Excellentcommunication and interpersonal skills, leveraging strong verbal and writtenskills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
• Next-Level Organisational andSupervisory skills, effectively leading and inspiring the FIVE Tribe to NewHeights.
• Find creative solutions and takeownership of all duties and tasks assigned, while ensuring an unparalleledJourney at FIVE.
• Skills in Improving CustomerSatisfaction and Driving Profitability, showcasing a commitment toIndustry-Leading Standards.
• ‘FIVE-Styled’Visionary thinking by findingcreative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communicationskills, both verbal and written, with fluency in English. Additional languagesare a plus.
• A hands-on attitude, fuelledby a ‘Can-Do!’ Spirit.
• Offers next-levelTechnical Support to FIVE Tribe Members and Guests, addressing hardware,software, and network-related issues.
• Troubleshoots andresolves technical problems promptly, ensuring minimal disruption to FIVE'sOperations, adding a personalised level of professionalism to each solution.
• Assists in the Setupand Configuration of computer systems, printers, and other IT equipment, ensuring a ‘FIVE-Star’ experience for users.
• Promptly responds tosupport tickets and inquiries, meticulously Documenting Issues and Resolutions,adding a sensational level of professionalism to each interaction.
• Expertly monitorsand maintains FIVE's computer Networks, both wired and wireless, guaranteeingexquisite Connectivity, top-notch performance, and robust Security Protocols.
• Diligentlyimplements Network Security Measures, ensuring an industry-leading level of protectionfor Data Integrity, while curating regular Audits for comprehensive Security Assessments.
• Installs, configuresand maintains servers, switches, routers, and other network devices, using visionaryExpertise to Optimise Network Performance.
• Collaborates closelywith vendors and service providers, enhancing Troubleshooting Efforts fornetwork connectivity and performance, ensuring a boundary-breaking ITExperience.
• Performs Routine SystemBackups and implements Disaster Recovery Procedures, maintaining a next-levelreadiness for Potential Disruptions.
• Works harmoniouslywith Internal Stakeholders to define project requirements, develop projectplans, and allocate resources, kick-starting each project with phenomenalcoordination.
• Conducts extensiveresearch and recommends new technologies, solutions, and tools to enhanceFIVE's IT capabilities, constantly delivering progress IT enhancements.
• Ensures deadlinesand milestones are met with an award-winning dedication, providing regularupdates to the Head of Department on project progress.
• Champions andenforces ground-breaking IT Security Policies and procedures, safeguarding FIVE's data and systems from unauthorised access and malware, setting the GoldStandard in Online Security.
• Educates the FIVETribe on Best Practices for Data Security and Privacy, providing energisingtraining sessions that elevate the ‘Vibe at FIVE.’
• Stays up to datewith the latest industry trends and security standards, proactivelyrecommending and implementing necessary Security Measures to maintain FIVE's first-in-classStandards.
• Maintains Accurate Recordsof hardware and software inventory, licenses, and warranties, ensuringbehind-the-scenes efficiency in IT Asset Management.
• Adheres to SOPs andService Standards, executing duties with a Sensational Flair and ensuringadherence to Safety Policies.
• Collaborates withthe FIVE Tribe, embracing a culture of Continuous Improvement and SharedSuccess.
• Safeguards utmost confidentiality, Protecting GuestInformation with care and discretion.

What Success Looks Like

Be Part of an Organisation That Recognises Delivery and Rewards Growth.

You'll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory.

You Connect

You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.

You Represent the Brand

In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight.

You Deliver

Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results.

You Grow

You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.