Concierge Agent

FIVE Hotels & Resorts; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

FIVE Hotels & Resorts is seeking a guest-focused front-of-house team member in Dubai to deliver personalised information, recommendations, and reservation services for city tours, theatre tickets, and more.

You will greet guests, handle inquiries promptly, and maintain a polished, FIVE-styled appearance while collaborating with other departments to ensure a seamless guest experience.

Qualifications

• 1-2 years in a hotel environment is an advantage.
• Excellent ability to engage guests with lively discussions and useful suggestions.
• Welcoming energy sets the tone for a sensational guest experience.
• Hands-on attitude with a can-do spirit.
• Strong commitment to improving customer satisfaction and industry standards.
• Creative ownership for duties and tasks assigned.
• Strong teamwork across departments; professional appearance per FIVE standards.
• Impeccable verbal and written English communication; additional languages are a plus.
• Serves as primary point of contact for guest inquiries.
• Delivers tailored information, recommendations, and reservation services (city tours, theatre tickets).
• Relays messages to ensure seamless communication.
• Safely handles and stores guest luggage.

Responsibilities

• Provide bespoke information, recommendations, and reservation services for a range of guest inquiries, from city tours to theatre tickets.
• Attend to guest inquiries promptly and efficiently, ensuring a high level of service.
• Safely handle and store guest luggage in line with FIVE’s standards.
• Maintain lobby and front door areas in a clean, safe, and welcoming state.
• Operate Front-of-House equipment and Property Management Systems per procedures.
• Comply with hotel security, fire regulations, and health and safety laws.
• Support management in emergencies with a proactive approach to guest care.
• Collaborate with other departments to upsell FIVE Services and facilities.

Skills

Conversationalist

Guest service

Communication skills

Teamwork

Professional appearance

Safety awareness

Tools

PMS (Property Management System)

Job description

Job description

Your Journey Starts Here.

This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.

Roles and Responsibilities

You Take Ownership. You Deliver With Precision.

You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output.

• A proventrack record of 1-2 years in a Hotel environment is an Advantage.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions and helpful suggestions.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational GuestExperience.
• Ahands-on attitude, fueled by a ‘Can-Do!’ Spirit.
• Exceptionalskills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
• 'FIVE-Styled’Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• SensationalTeamwork and Collaboration skills to work effectively within a group and acrossdepartments with Fellow ‘FIVERs.’
• A professional, Insta-Worthy Appearance, always adhering to FIVE’s GroomingStandards and maintaining a polished, ‘FIVE-Styled’ demeanour.
• Impeccablecommunication skills, both verbal and written, with fluency in English(Additional languages are a Plus).
• Serves as the Primary Point of Contact for Guests, efficiently and promptly attending to their Inquiries.
• Provides bespoke Information, Recommendations, and Reservation Services for an array of Guest Enquiries, ranging from City Tours to Theatre Tickets, ensuring a hand-crafted experiencetailored to their preferences.
• Efficiently processes and relays messages for Guests, ensuring seamless and timely Communication.
• Safely handles and stores Guest luggage, reflecting FIVE’s sensational Service Standards.
• Stays abreast of all Hotel Services,including daily VIP Requests and Special Events, delivering a CuratedExperience that exceeds Guest Expectations.
• Demonstrates an exceptional knowledge of FIVE’s Offerings, Standards, and Compliances, maintaining FIVE’s industry-leading reputation.
• Maintains orderliness and safety in the Lobby and Front Door Areas, ensuring Guests a ‘FIVE-Star’ experience.
• Upholds a clean, healthy, and safety-conscious Working Environment.
• Operates Front-Of-House Equipment and Property Management Systems in strict adherence to Policies and Procedures, ensuring a First-in-Class Service Experience.
• Adheres rigorously to Hotel Security, Fire Regulations, and all Health and Safety Legislations.
• Provides crucial support to the Management in emergencies, embodying a bold and proactive approach to Guest Care.
• Maximise Room Occupancy and upsells the sensational Services and Facilities offered at FIVE.
• Collaborates with other departments, and across our FIVE Tribe.

What Success Looks Like

Be Part of an Organisation That Recognises Delivery and Rewards Growth.

You’ll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory.

You Connect

You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.

You Represent the Brand

In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight.

You Deliver

Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results.

You Grow

You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.