Concierge Agent

FIVE Hotels and Resorts; Dubai; On-site; AED 42,000 - 60,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai invites you to join a global lifestyle powerhouse where hospitality, culture, and guest experience converge. In this role you will be the frontline ambassador, welcoming guests and delivering personalised recommendations across our services.

You will own guest inquiries, arrange reservations, and upsell experiences while maintaining FIVE’s standards of grooming and service. A proactive, energetic demeanor and flawless English help you shine in a fast-paced

Qualifications

• 1–2 years of hotel experience preferred.
• Engage guests with lively discussions and recommendations.
• Excellent verbal and written English.
• Strong customer service and upselling abilities.
• Professional grooming and FIVE-Styled presentation.
• Collaborative and team-oriented.

Responsibilities

• Serve as primary guest contact and respond to inquiries.
• Provide information, recommendations, and reservation services.
• Upsell hotel services and facilities.
• Maintain lobby and front-door areas in a Five-Star condition.
• Uphold safety and standards, and assist in emergencies.
• Collaborate with departments to deliver exceptional guest experiences.

Skills

Hotel experience

Guest engagement

English fluency

Customer service

Upselling skills

Teamwork

Grooming standards

Job description

Dubai, United Arab Emirates | Posted on 11/10/2026

This Isn't Just A Role - It's APosition Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads ofculture, entertainment, and commercial ambition - contributing to an ecosystemthat spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whetheryou're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.

Roles and Responsibilities

You Take Ownership. You Deliver WithPrecision.

Youapproach your responsibilities with discipline, a clear understanding of whatthe business requires, and a consistent attention to quality - workingcollaboratively and focused, at all times, on delivering meaningful output.

• A proventrack record of 1-2 years in a Hotel environment is an Advantage.
• Anelevated and energetic Conversationalist, engaging Guests with livelydiscussions and helpful suggestions.
• AWelcoming and Enthusiastic Energy that sets the tone for a Sensational GuestExperience.
• Ahands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
• Exceptionalskills in Improving Customer Satisfaction, showcasing a commitment toIndustry-Leading Standards.
• 'FIVE-Styled’Visionary thinking by finding creative solutions, while taking Ownership forall duties and tasks assigned.
• SensationalTeamwork and Collaboration skills to work effectively within a group and acrossdepartments with Fellow ‘FIVERs.’
• Aprofessional, Insta-Worthy Appearance, always adhering to FIVE’s GroomingStandards and maintaining a polished, ‘FIVE-Styled’ demeanour.
• Impeccablecommunication skills, both verbal and written, with fluency in English(Additional languages are a Plus).
• Serves as the Primary Point of Contactfor Guests, efficiently and promptly attending to their Inquiries.
• Provides bespoke Information,Recommendations, and Reservation Services for an array of Guest Enquiries,ranging from City Tours to Theatre Tickets, ensuring a hand-crafted experiencetailored to their preferences
• Efficiently processes and relays messagesfor Guests, ensuring seamless and timely Communication.
• Safely handles and stores Guest luggage,reflecting FIVE’s sensational Service Standards.
• Stays abreast of all Hotel Services,including daily VIP Requests and Special Events, delivering a CuratedExperience that exceeds Guest E xpectations.
• Demonstrates an exceptional knowledge ofFIVE’s Offerings, Standards, and Compliances, maintaining FIVE’sindustry-leading reputation.
• Maintains orderliness and safety in theLobby and Front Door Areas, ensuring Guests a ‘FIVE-Star’ experience.
• Upholds a clean, healthy, andsafety-conscious Working Environment.
• Operates Front-Of-House Equipment andProperty Management Systems in strict adherence to Policies and Procedures,ensuring a F irst-in- C lass Service Experience.
• Adheres rigorously to Hotel Security,Fire Regulations, and all Health and Safety Legislations.
• Provides crucial support to theManagement in emergencies, embodying a bold and proactive approach to GuestCare.
• Maximise Room Occupancy and upsells thesensational Services and Facilities offered at FIVE.
• Collaborates with other departments, andacross our FIVE Tribe.

What Success Looks Like

Be Part of an Organisation ThatRecognises Delivery and Rewards Growth.

You'llbe part of a global, fast-growing business operating across some of the mostdistinctive destinations in the industry, working alongside a diverse,multicultural team united by shared standards, at a pace that supports realdevelopment and where consistent delivery is recognised across every function,brand, and territory.

You recognise how your work affects thewider team, the guest, and the business, and you act accordingly.

You Represent the Brand

Inevery interaction, whether with a guest, a colleague, or a partner, youconduct yourself as a representative of the brand.

You Own It

You assume full responsibility for whatfalls within your remit, and you see it through to completion with minimaloversight.

You Deliver

Yourwork is accurate, timely, and consistently meets the standard expected, whileunderstanding how it connects to the wider business, team output andcommercial results.

You Grow

You receive feedback constructively,develop your capabilities with intent, and approach every challenge as anopportunity to improve.

Ready to Join the Tribe?