IT Specialist

Solutions Leisure Group; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Solutions Leisure Group is seeking an IT Specialist F&B to be the go-to expert for all IT systems supporting our Food & Beverage operations, with a strong focus on Oracle MICROS POS and Symphony.

You will ensure smooth, secure IT operations across all F&B outlets, support staff, manage menu updates and outlet configurations, coordinate with Oracle and other vendors, and maintain system reliability to deliver a seamless guest experience.

Qualifications

• Bachelor's degree in Information Technology or related field.
• Minimum 5 years IT experience, preferably in hospitality or F&B.
• Hands-on experience with Oracle MICROS POS and Symphony.

Responsibilities

• Configure, maintain and troubleshoot Oracle MICROS POS and Symphony systems.
• Manage menu updates, user access, pricing changes and outlet configurations.
• Ensure system integration with Opera PMS and FMC inventory systems.
• Monitor LAN/WAN/WiFi connectivity within F&B outlets.
• Provide first-line support for F&B staff on POS terminals, printers, KMDS, tablets, etc.
• Coordinate with Oracle and third-party vendors for system support, upgrades and escalations.
• Perform regular system backups, software updates and documentation.

Skills

Oracle MICROS POS

Symphony

Networking basics

Communication

Hospitality IT experience

Education

Bachelor's degree in Information Technology or related field

Tools

Opera PMS

Job description

We are looking for a technically skilled and serviceoriented IT Specialist F&B to join our dynamic team. In this role you will be the go‑to expert for all IT systems supporting our Food & Beverage operations with a strong focus on Oracle MICROS POS and Symphony platforms. You will play a critical part in ensuring smooth and secure IT operations across all F&B outlets, supporting staff, maintaining system reliability and helping to deliver a seamless guest experience.

Key Responsibilities

POS & Application Support

• Configure, maintain and troubleshoot Oracle MICROS POS and Symphony systems.
• Manage menu updates, user access, pricing changes and outlet configurations.
• Ensure system integration with Opera PMS, FMC inventory systems and payment gateways.

Network Management

• Monitor and maintain LAN/WAN and WiFi connectivity within F&B outlets.
• Ensure consistent, secure connectivity for POS terminals, tablets and kitchen systems.
• Work with the infrastructure team to resolve network issues affecting F&B operations.

EndUser Support

• Provide first‑line support for F&B staff on POS terminals, printers, KDS, tablets, etc.
• Deliver user training and refreshers on Oracle MICROS and Symphony.
• Track and document support issues, resolutions and patterns for continuous improvement.

Vendor Management

• Coordinate with Oracle and third‑party vendors for system support, upgrades and escalations.
• Monitor vendor SLAs to ensure timely issue resolution.
• Support vendor selection, contract renewals and policy compliance.

System Monitoring & Maintenance

• Perform regular system backups, software updates and documentation.
• Monitor system performance and conduct preventive maintenance to reduce downtime.
• Assist with new outlet openings, renovations and hardware installations.

Qualifications & Requirements

• Bachelor's degree in Information Technology, Computer Science or a related field.
• Minimum 5 years of IT experience preferably in hospitality or F&B environments.
• Hands‑on experience with Oracle MICROS POS and Symphony.
• Solid understanding of networking principles (routers, switches, VLANs, firewalls).
• Strong problem‑solving and communication skills.
• Willingness to work shifts, weekends and holidays as needed.