IT Operations Support Engineer (Graduate) - UAE Nationals

Ericsson; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Ericsson in Dubai seeks an IT Operations Support Graduate Engineer to deliver IT services including operations support, system maintenance, and administration of customer environments.

This role is open to UAE Nationals and involves embedding with customer teams, either on-site or remotely, with emphasis on change validation and root-cause analysis.

Responsibilities include daily operations, health checks, incident and service-request handling, and documentation to support client objectives.

Qualifications

• Bachelor's degree in Engineering with a focus on IT or Telecommunications.
• 0–2 years of relevant work experience.
• Strong presentation, communication and administrative skills.

Responsibilities

• Support and maintain IT systems under third-party supervision.
• Execute daily operational tasks and system health checks.
• Monitor performance, respond to alerts, and take remedial actions.
• Resolve customer trouble tickets and address email complaints.
• Handle service requests from end users and participate in capacity planning.
• Document technical findings and contribute to test strategies.

Skills

IT Operations

English Proficiency

Arabic Proficiency

Communication

Education

Engineering degree (IT/Telecom)

Job description

Ericsson in Dubai seeks an IT Operations Support Graduate Engineer to deliver IT services including operations support, system maintenance, and administration of customer environments.

This role is open to UAE Nationals and involves embedding with customer teams, either on-site or remotely, with emphasis on change validation and root-cause analysis.

Responsibilities include daily operations, health checks, incident and service-request handling, and documentation to support client objectives.