IT Operations Leader: Cloud, Security & Service Delivery

Confidential

Abu Dhabi Emirate

On-site

AED 360,000 - 720,000

Full time

6 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Qualifications

8–12 years of IT operations/infrastructure/cloud/service management experience.
Experience leading critical IT infrastructure, production apps, and enterprise environments.
Government or large enterprise experience desirable; ITIL, PMP, CISSP or CISM encouraged.

Responsibilities

Lead IT infrastructure and operations across on-premise and cloud environments (AWS, Azure, OCI).
Oversee ITSM, service desk, incident, problem, change and request management.
Ensure high availability, business continuity, disaster recovery and operational resilience.
Lead day-to-day IT security operations and align with government security standards.
Oversee production application support, patching, upgrades and handovers.
Manage IT vendors, contracts, SLAs, licensing, assets and cloud cost governance.
Monitor service performance, risks, KPIs and drive improvement initiatives.

Skills

IT leadership

IT operations management

Cloud infrastructure management

IT service management (ITSM)

Security operations

Education

Bachelor's degree in IT/Computer Science/Engineering

Master's degree preferred

Tools

AWS

Azure

OCI

ITSM tooling

Job description

A confidential Government Entity is seeking an experienced Section Head – IT Operations to lead the reliable, secure, and efficient operation of its technology environment.

Confidential Government Entity

Key Responsibilities

Lead IT infrastructure and operations across on-premise and cloud environments, including AWS, Azure and OCI.
Oversee IT Service Management (ITSM), service desk, incident, problem, change and request management.
Ensure high availability, business continuity, disaster recovery and operational resilience.
Lead day-to-day IT security operations and ensure alignment with Abu Dhabi Government information security standards.
Oversee production application support, patching, upgrades and operational handovers.
Manage IT vendors, contracts, SLAs, licensing, assets and cloud cost governance.
Monitor IT service performance, risks, KPIs and operational improvement initiatives.

Ideal Candidate

Bachelor’s degree in IT, Computer Science, Engineering or a related field; Master’s preferred.
8–12 years of relevant IT operations/infrastructure/cloud/service management experience, with proven leadership experience.
Experience managing critical IT infrastructure, production applications, IT service desk, vendors and enterprise technology environments.
Government or large enterprise experience is highly desirable.
Certifications such as ITIL, PMP, AWS/Azure/OCI, CISSP or CISM are an advantage.
Please note: The hiring entity and further details will be shared with shortlisted candidates.