IT Operations Engineer: Cloud, Automation & VIP Support

AI71; Abu Dhabi; Hybrid; AED 180,000 - 320,000; Full time

Job summary

AI71 is seeking an IT Operations Engineer to support and optimize our global, hybrid workforce across offices and remote locations in the UAE. You will automate repetitive tasks, manage cloud infrastructure, and ensure secure, friction-free tech experiences for leadership and staff.

You’ll bring ITIL expertise, cross-platform support, and strong communication to drive efficient operations and VIP-level service in a fast-growing, knowledge-driven environment.

Qualifications

• ITIL certification and strong IT service management knowledge.
• Foundational support for macOS and Windows; Linux exposure a plus.
• Cloud and directory services familiarity (Identity, SSO).
• MDM device enrollment and policy experience with common tools.
• Solid networking basics and hardware diagnostics.
• Excellent communication and a customer-first mindset.

Responsibilities

• Provide tier-1 to tier-2 end-user support across Windows, macOS, and Linux.
• Deliver VIP, white-glove support to C-suite and VP leaders with minimal downtime.
• Own onboarding and offboarding; ensure Day 1 readiness and secure exits.
• Maintain and troubleshoot meeting room AV, collaboration tools, and printers.
• Monitor and resolve helpdesk tickets within SLAs; manage lifecycle.
• Apply ITIL practices to incidents, problems, changes, and requests.
• Track hardware, software licenses, and cloud SaaS inventory.
• Oversee cloud-first infrastructure for uptime, security, and scalability.
• Administer Google Workspace; pursue automation to streamline tasks.
• Automate repetitive tasks and improve provisioning and self-service flows.
• Support SaaS tools with secure access control and integrations.

Skills

ITIL Certification

macOS support

Windows support

Linux exposure

Cloud & Identity basics

MDM familiarity

Networking basics

Customer service

Scripting / automation awareness

Tools

Google Workspace

Microsoft 365/Azure

Slack

Intune / Jamf / JumpCloud

Job description

AI71 is seeking an IT Operations Engineer to support and optimize our global, hybrid workforce across offices and remote locations in the UAE. You will automate repetitive tasks, manage cloud infrastructure, and ensure secure, friction-free tech experiences for leadership and staff.

You’ll bring ITIL expertise, cross-platform support, and strong communication to drive efficient operations and VIP-level service in a fast-growing, knowledge-driven environment.