IT Helpdesk Support Executive

Parker Connect; Sharjah; On-site; AED 89,280 - 133,920; Full time

Job summary

Parker Connect is seeking an IT Helpdesk Support Executive in Sharjah, UAE. The role involves diagnosing and resolving technical issues related to desktops, laptops, and other devices, assisting users with account setup, and ensuring network connectivity. The ideal candidate should have a strong troubleshooting background. This position is crucial to maintaining effective IT operations.

Responsibilities

• Diagnose and resolve issues related to desktops, laptops, printers, scanners, mobile devices, and peripherals.
• Assist users with account setup, password resets, and access permissions.
• Basic troubleshooting of LAN, Wi-Fi, VPN, and network connectivity issues.
• Install, configure, and maintain IT equipment.
• Provide periodic reports on issues, trends, and resolutions.
• Assist in applying OS and application patches and antivirus updates.

Job description

Our client is currently hiring for the position of IT Helpdesk Support Executive.

Responsibilities

• Diagnose and resolve issues related to desktops, laptops, printers, scanners, mobile devices, and peripherals
• Assist users with account setup, password resets, and access permissions
• Basic troubleshooting of LAN, Wi‑Fi, VPN, and network connectivity issues
• Install, configure, and maintain IT equipment
• Provide periodic reports on issues, trends, and resolutions
• Assist in applying OS and application patches and antivirus updates