IT Help Desk Technician: Frontline IT & Security Support
General Civil Aviation Authority
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Job summary
General Civil Aviation Authority in Abu Dhabi is seeking an IT Support professional to deliver first level IT and information security incident response. The role focuses on logging and routing tickets, timely troubleshooting, and hands-on support for users and devices.
You will maintain IP telephony, video conferencing, and security systems in the IT Data Centre, assist guests, and manage desktop hardware, software, and peripherals.
Qualifications
- Higher Diploma in IT or Information Systems with 0-2 years experience.
- Experience in IT/IS administration and maintenance.
Responsibilities
- Provide first level support for IT and information security incidents.
- Log and route incident/service tickets to appropriate IT teams.
- Troubleshoot and provide timely technical assistance to users.
- Provide configuration, installation and troubleshooting on Microsoft products and other software/hardware.
- Support IP telephony, video conferencing and converged media systems.
- Monitor security systems including CCTV and biometric systems in the IT Data Centre.
- Assist guests and visitors with technical support.
- Operate IT Helpdesk ticketing system.
- Manage biometric attendance system and related hardware.
- Train users on new software and hardware.
Education
Tools
Job description
General Civil Aviation Authority in Abu Dhabi is seeking an IT Support professional to deliver first level IT and information security incident response. The role focuses on logging and routing tickets, timely troubleshooting, and hands-on support for users and devices.
You will maintain IP telephony, video conferencing, and security systems in the IT Data Centre, assist guests, and manage desktop hardware, software, and peripherals.
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