IT Executive

Aman; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Aman is seeking an IT Executive to serve as the on-site technology lead for our Dubai Corporate Office. You will provide day-to-day IT support, manage desktop devices, and administer the global Microsoft 365 environment, including Entra ID and Intune, while collaborating with regional teams.

The role requires strong customer service, executive-facing communication, and the ability to maintain secure, compliant IT operations in a luxury hospitality context.

Qualifications

• 3-5 years of IT support or desktop administration in a corporate office environment.
• Experience as primary IT presence in an office, or in a small team with end-to-end ownership.
• Hands-on administration of Microsoft 365 including Entra ID, Exchange Online, Teams, and SharePoint/OneDrive.
• Experience with Microsoft Intune for endpoint management and Windows Autopilot.
• Knowledge of conditional access, MFA, and identity controls.
• Familiarity with cybersecurity concepts, endpoint protection, phishing and incident response basics.

Responsibilities

• Provide first-line IT support for users at the Dubai corporate office with professional service.
• Install, configure, maintain, and troubleshoot laptops, desktops, mobile devices, printers, peripherals, and business apps.
• Manage IT incidents and service requests, escalating to regional teams or vendors when needed.
• Administer Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, Entra ID, licensing, and permissions.
• Support cybersecurity initiatives by managing multi-factor authentication, conditional access, and endpoint security.
• Administer Microsoft Intune for device enrollment, compliance policies, and deployment across platforms.
• Ensure meeting rooms and collaboration tech are operational for executive meetings and hybrid events.
• Manage IT asset inventories, licensing, procurement, stock control, warranty claims, and lifecycle management of devices.
• Coordinate user onboarding/offboarding, including account provisioning and device deployment.
• Support network infrastructure, office moves, and IT documentation to maintain business continuity.

Skills

IT Support

Desktop Administration

End-User Support

Identity & Access Management

Cybersecurity Awareness

Tools

Microsoft 365

Entra ID

Exchange Online

Teams

SharePoint/OneDrive

Intune

Windows Autopilot

PowerShell

Job description

Job Description:

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Role

Aman is seeking an IT Executive to report to the IT Technical Infrastructure Manager (EMEA) and act as the on-site technology lead for our Dubai Corporate Office. This hands‑on role is responsible for providing day‑to‑day IT support to corporate colleagues, encompassing desktop and device management, end‑user support, and the collaboration technologies that connect our offices and properties worldwide. The successful candidate will be responsible for maintaining a seamless and secure user experience, managing local IT operations, and supporting the administration of Aman’s global Microsoft 365 environment, including identity management, device management, and access controls. Working closely with regional and global IT teams, the role will also support cybersecurity initiatives, endpoint compliance, and technology projects across the business.

This position is ideally suited to a technically skilled IT professional with strong desktop support and Microsoft 365 administration experience, who is comfortable operating as the primary IT presence within the office. The ideal candidate will demonstrate excellent customer service, work confidently with senior stakeholders and executive leadership and uphold the exceptional service standards synonymous with the Aman brand.

Responsibilities

• Provide first‑line IT support for users across the Dubai corporate office, delivering a professional and responsive service experience.
• Install, configure, maintain, and troubleshoot laptops, desktops, mobile devices, printers, peripherals, and business applications.
• Manage and resolve IT incidents and service requests, escalating issues to regional teams or vendors when required.
• Administer Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, Entra ID, user accounts, licensing, and permissions.
• Support cybersecurity initiatives by managing multi‑factor authentication, conditional access, endpoint security, and security incident response.
• Administer Microsoft Intune, including device enrolment, compliance policies, application deployment, and endpoint management across multiple platforms.
• Ensure meeting rooms and collaboration technologies are fully operational, providing support for executive meetings, presentations, and hybrid events.
• Manage IT asset inventories, software licensing, hardware procurement, stock control, warranty claims, and lifecycle management of devices.
• Coordinate user onboarding and offboarding, including account provisioning, access management, device deployment, and IT inductions.
• Support network infrastructure, technology projects, office moves, and continuous improvement initiatives while maintaining business continuity and IT documentation.

Requirements

• 3-5 years of experience in an IT support, desktop administration, or IT generalist role within a corporate office environment; experience in hospitality, luxury, professional services, or another multi‑site international business preferred.
• Demonstrable experience as the primary or sole IT support presence in an office, or in a small team with end‑to‑end ownership.
• Proven hands‑on administration of Microsoft 365 in a production environment, including Entra ID, Exchange Online, Teams, and SharePoint/OneDrive.
• Practical experience with Microsoft Intune for endpoint management, including compliance policies, configuration profiles, application deployment, and Windows Autopilot.
• Experience configuring and troubleshooting conditional access, multi‑factor authentication, and related identity controls.
• Track record of managing patching and vulnerability remediation across a Windows endpoint estate.
• Experience supporting audio‑visual and video conferencing technology in an office setting.
• Experience supporting senior executives and providing high‑touch service to demanding internal stakeholders.
• Strong working knowledge of Windows 10/11 administration and troubleshooting; competence with macOS and iOS/Android device support.
• Solid understanding of identity and access management concepts, including single sign‑on, role‑based access control, and least privilege.
• Practical grasp of core cybersecurity concepts and tooling: endpoint protection / EDR, phishing and email security, encryption, DLP, and incident response basics.
• Basic understanding of networking fundamentals - TCP/IP, DNS, DHCP, VPN, VLANs, Wi‑Fi - sufficient to diagnose and elevate connectivity issues.
• Familiarity with IT service management practices and ticketing tools, and with change and asset management disciplines.
• Scripting or automation capability with PowerShell for administration and reporting tasks (desirable).
• Ability to produce clear technical documentation and user‑facing guidance.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

If you thrive in an ultra‑luxury environment and are passionate about shaping exceptional people experiences while leading HR strategy across a dynamic region, we invite you to apply and join us on our journey.